Are you headed to the Microsoft Management Summit (MMS) 2012 this year? This event (already sold out!) is one of our favorite conferences, not to mention that the event is in sunny Las Vegas. MMS provides a great opportunity to meet with other IT Professionals and to talk shop about managing & monitoring enterprise environments….
Jim Livingston, wrote up this blog post about how he leverages SCSM: http://blogs.technet.com/b/servicemanager/archive/2011/04/26/extending-incident-properties-and-forms.aspx