HOTFIX: Description of Cumulative Update 4 for System Center Service Manager 2010

Cumulative Update 4 (CU4) for Microsoft System Center Service Manager 2010 is available for download at the Microsoft Download website. This cumulative update is a rollup of fixes for System Center Service Manager 2010 and supersedes Cumulative Update 3 (CU3), Cumulative Update 2 (CU2), and Cumulative Update 1 (CU1). CU4 contains a superset of the… Read more

KB: System Center Service Manager installation fails with SQL version related error

Here’s a new Knowledge Base article we published. This one talks about an issue where a System Center Service Manager installation fails with a SQL version related error message. ===== Symptoms While either installing a fresh copy of System Center 2012 Service Manager or while upgrading, you receive the following error message after specifying the… Read more

KB: The System Center Service Manager console crashes when creating a Knowledge Article

Here’s a new Knowledge Base article we published this morning. This one discusses an issue where the SCSM console crashes when using a console installed on the Spanish version of Windows XP. ===== Symptoms When a new Knowledge Article is created in System Center Service Manager 2010 on a remote console installed on a Spanish… Read more

KB: Additional Activities are created when creating a Change Request or Incident Request in System Center Service Manager

Here’s a new Knowledge Base article we published this morning. This one discusses an issue where you might find duplicate Activities in a SCSM Change or Incident Request. ===== Symptoms Scenario 1: A new Change Request (CR) is created in System Center Service Manager. When you open the new Change Request, you see that there… Read more

KB: Service Manager 2010 Reports fail to include current data

Here’s a new Knowledge Base article we published this morning. This one discusses an issue where reporting data isn’t current due to a hung MPSyncJob or DWMaintenance job. ===== Symptoms In System Center Service Manager 2010, you may experience one or more of the following: -Reports do not have current information -ETL jobs are not… Read more

List of Build Numbers for System Center Service Manager

Here’s another cool article I found while I was checking out what was new over on the TechNet Wiki this morning. This one was written by Microsoft consultant Artem Pronichkin and provides a quick reference for the current build numbers for System Center Service Manager.  You can check out Artem’s wiki article here. Enjoy! J.C…. Read more

Hotfix: The System Center Service Manager 2010 Active Directory Connector does not synchronize new updates after you switch domain controllers

We just published this Hotfix and KB article so if you’re seeing issues with the Active Directory Connector when DCs switch over or a DC is restored from backup then this one’s for you: This article describes a hotfix package that resolves an issue in Microsoft System Center Service Manager 2010 Service Pack 1 (SP1).  … Read more