Extending Incident properties and forms

This post will discuss our experiences defining and extending the SCSM incident data model and forms used in our SCSM implementation.  Our team (MPSD) provides a comprehensive monitoring and management service used by Microsoft.com, TechNet, Windows Update, Windows Intune and Microsoft Security Essentials.  Across these teams ~5,000 servers are monitored by SCOM and SCSM.   … Read more