Announcing Service Manager Authoring Tool v1.0 Release Candidate and Cumulative Update 1 (KB983572)

Update: Cumulative Update #3 is now available and replaces Cumulative Update #1.  Also the Authoring Console RTM is now available.   Hello all,   The Service Manager team is very pleased to announce the availability of Service Manager Authoring Tool v1.0 Release Candidate and Service Manager Cumulative Update 1 (KB983572) ! Thank you for your… Read more

Creating Queues and Groups Using Type Projections

Update: You can do this in the console in SCSM 2010 SP1 now. Background information for this post:  Groups are typically collections of Configuration Items (although technically it can be groups of any kind of object).  Queues are collections of a certain kind of work item – like a queue of incidents.  Groups and Queues… Read more

Modeling in System Center Service Manager

We have a few blog posts out there about modeling in Service Manager (including a new one from Kuntal on relationships), so I’m going to pull together an index of them here for easy reference: Modeling: Extending and Deriving Classes Modeling: Relationship Types (New!) Examples: Create New Configuration Item Derived Class Creating and Manipulating Extended… Read more

Create List Items (aka EnumerationValues) In Bulk Using EnumCreator.xlsx

This blog post is intended for developers and people doing advanced customizations in Service Manager. Not too long ago I shared a blog post called ‘Understanding Lists/EnumerationValues: CI Status Example’ which explained how you can make simple, quick modifications to lists using the main console and how you can add list items through Management Pack… Read more

Editing a View in a Management Pack

Here is a simple example that demonstrates how you can add a column to an existing view. Specifically, we will be adding a “Source” column to the All Open Unassigned Incidents view that is shipped out of the box.  “Source” property enables you to see the Incident source (e.g. email, portal, console, SCOM or DCM). The… Read more

Targeting Workflows in Service Manager

In a previous post, I described how the Management Service runs what we call “workflows” in Service Manager and then I provided an example for you to try.  In this post, I want to describe some more detailed and important aspects of how workflows run in Service Manager.  There are some subtle differences and key… Read more

Localizing Management Pack Content

Many customers of Service Manager use the product in a non-English language and in some cases customers will deploy Service Manager into an environment where many users of the same installation of Service Manager will use the product in different languages.  To enable localization of solutions built for Service Manager, the management pack (MP) schema… Read more

Modeling: Deriving and Extending Classes

Modeling in the System Center common platform involves defining new classes, properties on those classes, and relationships between those classes.  In a previous post, I showed you how to define a new derived class in a management pack to extend the Service Manager database.  In this post, I’ll describe the difference between deriving a new… Read more

Using the CSV import feature

Neil Lydick, one of our developers, wrote an excellent document containing overview and how-to information for importing information using a Comma Separated Value (CSV) file. This feature can be used to: ·         Create Configuration Item or Work Item instances from data stored in a tabular format ·         Bulk-edit existing database instances ·         Populate the SMCMDB with… Read more