SMTI (Service Manager Telephony Integration) Update and New, FREE Support Manager Dashboard

One of our partners, Signature Consultancy has updated one of their products SMTI to version 2.0 and released a new product designed for support team managers to get an overview of their teams progress against goals.  This new dashboard is FREE and you can edit it! Thanks for sharing with the community guys! More details…… Read more

Service Manager Blog: Now on iPhone, Android and Windows Phone

If you liked the original System Center Blogs app that was published last year for Windows Phone and Android, you’ll be happy to know that both apps have now been updated, plus there is a new version now available for iOS. The updates include bug fixes and feature additions as well as a current list… Read more

Issue with System Center 2012 Update Rollup 3 (UR3) Memory Leak Fix for SCSM

In System Center 2012 Update Rollup 3, we had indicated that the console memory issues that had been reported were fixed.  Unfortunately, there was a mix up in some of the binaries that were packaged in the update rollup where the original binaries were packaged instead of the fixed binaries.  Update Rollup 3 (UR3) for… Read more

SendEmail Solution for Service Requests

A few weeks ago I provided the source code to the SendEmail solution to one of our MVPs, Patrik Sundqvist, so that he could extend the solution to also work for Service Requests.  You can read about his solution on his blog: http://blogs.litware.se/?p=1552 You can also pick up the solution from the TechNet Gallery: http://gallery.technet.microsoft.com/SendEmail-for-Service-dfe53a1a… Read more

Now Announcing – Service Manager 101: focus on incident management guide

Antoni Hanus (a Premier Field Engineer) has just posted this great guide found here:   http://blogs.technet.com/b/antoni/archive/2012/08/13/service-manager-101-part-1-incident-management.aspx   In Antoni’s own words : This guide includes “many of the tips, best practices and additional guidance that I recommend to the customers I assist.  As time allows, I hope to produce similar guides like this for other… Read more

Service Manager Customer LyncUp!

Problem: The interest level in Service Manager is through the roof since we released System Center 2012.  I’ve had so many customers lately through various channels asking to speak with other customers that have deployed SCSM.  They want to understand if SCSM will meet their requirements.  They want to know how to do certain things. … Read more

Quick Create Incident

A while back we blogged about a solution to quickly apply a template to an incident using the task pane instead of opening the template picker dialog. http://blogs.technet.com/b/servicemanager/archive/2011/09/08/incident-quick-templates.aspx Well, now the esteemed Patrik Sundqvist (MVP) has created an additional solution that allows you to create an incident from a template by choosing the template from… Read more