Service Manager #LyncUp calls

We are currently heads down working towards the System Center 2016 launch. As such, on June 24th, we sent out a cancellation notice for the Service Manager #LyncUp calls, with the plan to resume it post System Center 2016 GA (General Availability). Meanwhile, it has been brought to our attention that on August 16th, a few… Read more

SCSM 2016 – Upgrade steps for custom development

With the SCSM 2016 release, the product has moved to support .Net 4.5.1. The tool set to support this move to .Net 4.5.1, required to break few dependencies and has led to the movement of classes across the assemblies. This may break the custom solutions made by 3rd party (non-Microsoft) after upgrade to SCSM 2016…. Read more

KB: Data to gather when opening a case for Microsoft Azure Automation

A new Knowledge Base article has been published that describes some of the basic information you should gather before opening a case for Azure Automation with Microsoft product support. This information is not required, however it will help Microsoft resolve your problem as quickly as possible. You can find the complete article below. 3178510 –… Read more

KB: Event ID 33601 when you process an SLA workflow in Service Manager

When you are processing a Service Level Agreement (SLA) workflow in System Center 2012 R2 Service Manager (SCSM 2012 R2), the following error may be logged in the Operations Manager log: Log Name: Operations Manager Source: SMCMDB Subscription Data Source Module Event ID: 33601 Task Category: None Level: Error Keywords: Classic User: N/A Computer: ComputerName… Read more

KB: Data Warehouse jobs fail and event ID 33502 is logged in Microsoft System Center 2012 Service Manager

We recently published a new Knowledge Base article that discusses an issue where Data Warehouse jobs fail in SCSM 2012. When this problem occurs the following event is logged in the Operations Manager event log on the Data Warehouse server: Log Name: Operations ManagerSource: Data WarehouseEvent ID: 33502Level: ErrorDescription:ETL Module Execution failed:ETL process type: TransformBatch… Read more

Update 3 is available for the System Center 2012 R2 Service Manager Self-Service Portal

We are pleased to announce third cumulative update for new HTML5 Self Service Portal and it can be downloaded from here.  As this is cumulative update, you can either install this update directly on RTM Release or even if you have update1  or update2 installed on RTM. Please note that this release is independent of… Read more

Improved entity processing in Service Manager 2016

In System Center Service Manager 2016 Technical Preview 5 (SM) we looked at the entity (work-items/config items) processing pipeline and made some performance improvements. Entity related operations can be initiated by SM Console, Portal, Workflows, Connectors etc. via the SDK service. The SDK service submits these requests to the entity processing pipeline. Every entity change… Read more

Group calculation improvement in System Center Service Manager 2016 Technical Preview 5 (SM)

Service Manager uses groups to manage CI and Queues for WI to scope the user view criteria.Groups/Queues can either contain objects of the same class or it can collection of objects for different classes. They can be dynamic collection of objects based on inclusion rules or a static list or a combination of both. In… Read more

Introducing Date Dimensions in System Center Service Manager 2016 Data Warehouse cubes

Service Manager customers store their long term data in Service Manager Data Warehouse and create cubes over them for generating reports and analysing the data. Trend analysis and operating on data queried for different time periods is often required, but the cubes offered by Service Manager 2012 R2 Data Warehouse (DW) lack date dimensions for… Read more

Basic UI customization in the new Self Service Portal (HTML5)

With the new HTML5 Self Service portal, one of the key aspects is the level of customization which it supports. One of the basic things that everyone wants is to change the look and feel of the portal based on their requirements. Customization can be done very easily by adding a custom.css file in the \Content\css website… Read more