KB: Upgrade to System Center 2012 Service Manager R2 fails and returns a ReportLibrary.mpb error

When you try to upgrade from Microsoft System Center 2012 Service Manager Service Pack 1 (SP1) to Microsoft System Center 2012 Service Manager R2, the installation fails and the following error is logged in the Setup log: ImportMsiPackage: Loading management pack C:\Program Files\Microsoft System Center 2012\Service Manager\ReportLibrary.mpb. ImportBundle: We are using the Client API to… Read more

Deploying System Center 2012 Service Manager? Read this first!

As with any piece of software, how you deploy it can greatly impact its reliability, performance and scalability. System Center 2012 is no different and here on the Service Manager support team we see quite a few issues that could have been prevented with just a slightly different approach to how the product was implemented…. Read more