Cloud based offering for Service Manager

Cased Dimensions recently launched a Cloud based offering for Service Manager. The offering is pushed from a Private Cloud platform where clients get the full native functionality of Service Manager whilst being in the Cloud. Their Management Packs for Asset Management, SLA Management and Assigned to me also come as part of the Cloud. To… Read more

Using System Center 2012 Orchestrator to create a new user in Office 365 from a Service Manager Service Request

From Jonathan Ponton http://seethruthecloud.com/using-system-center-2012-orchestrator-to-create-a-new-user-in-office-365-from-a-service-manager-service-request   In this blog post I will be sharing the latest System Center 2012 Service Manager service request and System Center 2012 Orchestrator runbook I have been working on. This service request and runbook are designed to allow a member of HR or contacts management to raise a service request to… Read more

SMTI (Service Manager Telephony Integration) Update and New, FREE Support Manager Dashboard

One of our partners, Signature Consultancy has updated one of their products SMTI to version 2.0 and released a new product designed for support team managers to get an overview of their teams progress against goals.  This new dashboard is FREE and you can edit it! Thanks for sharing with the community guys! More details…… Read more

Service Manager Blog: Now on iPhone, Android and Windows Phone

If you liked the original System Center Blogs app that was published last year for Windows Phone and Android, you’ll be happy to know that both apps have now been updated, plus there is a new version now available for iOS. The updates include bug fixes and feature additions as well as a current list… Read more

Issue with System Center 2012 Update Rollup 3 (UR3) Memory Leak Fix for SCSM

In System Center 2012 Update Rollup 3, we had indicated that the console memory issues that had been reported were fixed.  Unfortunately, there was a mix up in some of the binaries that were packaged in the update rollup where the original binaries were packaged instead of the fixed binaries.  Update Rollup 3 (UR3) for… Read more

SendEmail Solution for Service Requests

A few weeks ago I provided the source code to the SendEmail solution to one of our MVPs, Patrik Sundqvist, so that he could extend the solution to also work for Service Requests.  You can read about his solution on his blog: http://blogs.litware.se/?p=1552 You can also pick up the solution from the TechNet Gallery: http://gallery.technet.microsoft.com/SendEmail-for-Service-dfe53a1a… Read more