Now Announcing – Service Manager 101: focus on incident management guide

Antoni Hanus (a Premier Field Engineer) has just posted this great guide found here:   http://blogs.technet.com/b/antoni/archive/2012/08/13/service-manager-101-part-1-incident-management.aspx   In Antoni’s own words : This guide includes “many of the tips, best practices and additional guidance that I recommend to the customers I assist.  As time allows, I hope to produce similar guides like this for other… Read more

Service Manager Customer LyncUp!

Problem: The interest level in Service Manager is through the roof since we released System Center 2012.  I’ve had so many customers lately through various channels asking to speak with other customers that have deployed SCSM.  They want to understand if SCSM will meet their requirements.  They want to know how to do certain things. … Read more

Quick Create Incident

A while back we blogged about a solution to quickly apply a template to an incident using the task pane instead of opening the template picker dialog. http://blogs.technet.com/b/servicemanager/archive/2011/09/08/incident-quick-templates.aspx Well, now the esteemed Patrik Sundqvist (MVP) has created an additional solution that allows you to create an incident from a template by choosing the template from… Read more

System Center 2012 SP1 Beta downloadable evaluation VHDs Now Available

System Center 2012 Service Pack 1 Beta – Installable Bits (if you want to do that instead of VMs) http://www.microsoft.com/en-us/download/details.aspx?id=34607 App Controller – Service Pack 1 Beta http://www.microsoft.com/en-us/download/details.aspx?id=34781 Operations Manager – Service Pack 1 Beta http://www.microsoft.com/en-us/download/details.aspx?id=34780 Orchestrator – Service Pack 1 Beta http://www.microsoft.com/en-us/download/details.aspx?id=34778 Service Manager – Service Pack 1 Beta http://www.microsoft.com/en-us/download/details.aspx?id=34777 Virtual Machine Manager –… Read more

System Center 2012 Update Rollup 3 (UR3) Released!

We are pleased to announce that System Center 2012 Update Rollup 3 (UR3) has been released.  Keeping with our currently schedule of releasing update rollups quarterly, Update Rollup 3 provides updates for issues that have been reported to Microsoft. This update contains updates for Service Manager, Data Protection Manager, and Operations Manager.  This also marks… Read more

You’re Invited! Acceleres Presents: Managing Service Level Objectives in System Center Service Manager 2012

    Thursday, October 18, 2012 from 12:00 PM to 12:30 PM (EDT) Attend Event Share this event: Service Level Objective (SLO) management functionality is a key part of getting business value out of an IT service management system. SLO functionality has taken a big step forward in Service Manager 2012. Applicable to incidents and… Read more

MMS 2013 Dates Announced!

We’re happy to announce that MMS will return to Las Vegas, NV, April 8-12, 2013! In order to be one of the first to know about the opening of MMS 2013 registration, send mail to mmsnotfy@microsoft.com to subscribe to MMS News & Updates.   Go here for more information: http://www.mms-2012.com/headlines/details/34ddda43-7b11-e211-84a1-001ec953730b… Read more

A discovery data item was rejected because the item is already bound to another Membership relationship

I’ve heard people asking about why they get this error occasionally lately.  I’ll try to explain it here and tell you how to work around it.   This is the error message: A discovery data item was rejected because the item is already bound to another Membership relationship.   You can get this message in… Read more