Upgrading to SCSM 2012–First Hand Customer Experience

Fletcher Kelly (@fskelly), who works at one one of the early adopters customers for SCSM shares his upgrade experience and tips with us below.  You’ll remember Fletcher from his earlier guest blog post on Setting up a Pre-Production Test Environment. Thanks for sharing more of your experiences with us Fletcher!  You can follow more of… Read more

Service Manager 2012 Automated Service Request Fulfillment session from Belgium System Center User Group Day 2011 (Part 3)

Kurt Van Hoecke, one of the authors of the SCSM 2010 Unleashed book presented a few sessions over the last few months at the Best of MMS in Belgium and the Belgian System Center User Group’s System Center Day 2011. The session were recorded and posted on TechNet Edge. I’ll embed them here in a… Read more

Service Manager 2012 Portal and SharePoint Integration session from Belgium System Center User Group Day 2011 (Part 2)

Kurt Van Hoecke, one of the authors of the SCSM 2010 Unleashed book presented a few sessions over the last few months at the Best of MMS in Belgium and the Belgian System Center User Group’s System Center Day 2011. The session were recorded and posted on TechNet Edge. I’ll embed them here in a… Read more

Service Manager 2012 Overview from Belgium Best of MMS 2011 (Part 1)

Kurt Van Hoecke, one of the authors of the SCSM 2010 Unleashed book presented a few sessions over the last few months at the Best of MMS in Belgium and the Belgian System Center User Group’s System Center Day 2011. The session were recorded and posted on TechNet Edge. I’ll embed them here in a… Read more

More Chances to Win an XBox 360 & Kinect! Please Fill Out the Beta Usage Scenarios Survey!

Have you downloaded and started testing the Systems Center – 2012 Service Manager Beta yet? If you have, We would like to hear from you! Please tell us what you think by completing the Service Manager Beta Usage Survey Allow about 20 minutes to take the survey. Once you complete the survey, you will be… Read more

Partner Webinar: Service Request Fulfillment with SCSM 2012

One of our partners – VAS Value Added Services GmbH  – will be hosting a no cost webinar on the service catalog in December.  Here are the details. 1. Webinar “Service Request Fulfillment” with SCSM 2012 Date:                    Dec. 20, 2011 Schedule:           7 pm – 10 pm (GMT+1) Language:          GERMAN 2. Webinar “Service Request Fulfillment” with… Read more

System Center Service Manager 2010 Cumulative Update 3 Now Available!

It supersedes SP1 Cumulative Update 2 (CU2) and contains a superset of the fixes that are provided in SP1 CU2. It can be applied to SP1 CU2 or directly to a Service Manager 2010 SP1 installation. This update contains a set of bug fixes to the Service Manager 2010 SP1 release. It should be applied… Read more

Microsoft System Center Service Manager 2012 Implementation Webinar (Acceleres)

One of our implementation partners – Acceleres – is hosting a webinar on implementing SCSM 2012 this week.  Here’s the details. Microsoft System Center Service Manager 2012 Implementation Webinar 11/17/2011 10:30AM PDT Service Manager 2012 RTM version will be here soon, with new features (service catalog, service request, release management, VMM integration, and reporting analytics)… Read more

Demo: Automating Service Request Fulfillment from the SCSM Service Catalog with Orchestrator–Real World Examples

This is a follow up post to Demo: Automating Service Request Fulfillment from the SCSM Service Catalog with Orchestrator.  You’ll definitely want to watch that one first so that this one makes more sense. In this demo video I show some real world examples of using SCSM and SCO together to automate service request fulfillment…. Read more

Announcing: System Center Cloud Service Process Pack Beta

Update: 11/19/2011 – Please note:  For now this solution has only been tested with Orchestrator Beta.  More info will come soon on when SCO RC will be supported. Update 11/22/2011 – Important!  The Cloud Service Process Pack will not be upgradeable from Beta to RC.  Please use it only for testing purposes for now.  We… Read more