SCSM Deep Dive Summit

Back in February we hosted a Service Manager Deep Dive Summit where the Program Managers from the product team presented on various topics in depth:

  • Incident and Problem Management – Ketan Ghelani
  • Change Management  – Vladimir Bakhmetyev
  • CMDB & Connectors – Marc Umeno
  • Reporting and DW Administration – Chris Lauren
  • Customizations – Travis Wright

All of these sessions were recorded and are posted up on the Web now.  You can watch all of them on Sean Christensen’s Vimeo site or they are embedded below for your viewing enjoyment.

Incident and Problem Management

Change Management

CMDB & Connectors

Reporting and DW Administration

Customizations