Service Manager 2010 Authoring Tool Beta 2 Released

The Service Manager team is very pleased to announce the availability of Service Manager Authoring Tool Beta-2

This release is compatible with Service Manager 2010  RTM and contains a number of improvements and new features, including :

· Support for additional controls in form customization

· Additional activities in the workflow activity library

· Class editor for creating and extending classes and relationships

· UX & Usability improvements


This release of the Authoring Tool requires updates to the Service Manager server which you must perform exactly as described in the step-by-step instructions to avoid unexpected results. For details on known issues and workarounds, see the Release Notes. Please note that due to the Beta nature of this release, we do not recommend deployment of customizations produced with this version of the tool in your production environment.

You can download the Beta 2 of the Authoring Tool from Connect on the System Center (Operations Manager & Service Manager)  connection.

Direct link (once you are logged in):

Please provide feedback or ask questions on the forum:

We have a few more features for the authoring tool that we are working on + localization that will be coming out in the next couple of months as well so stay tuned.