Service Manager 2010 Ramp Up Materials Now Publicly Available

The Rapid Deployment Program (RDP) participants have had access to some additional training/ramp up materials to help them get started as quickly as possible.  The RDP allowed customers and partners met 1x /week for 10 weeks and covered a bunch of topics that were designed to help them go from zero knowledge of Service Manager to a complete deployment in production.  Each week what we did was release an introductory message to the topic from one of our PMs.  The PM also provided an “exercise” (sort of a mini lab that helps customers get familiar with the topic hands on).  Then we followed up with a Live Meeting presentation were the PM talked about the topic in depth and answered any questions that people had.

Now that we have released RTM of Service Manager, we want to make these same materials (including the recordings of the Live Meetings) available publicly so that everyone can benefit from this.  To that end, I have uploaded all of the materials to our public Windows Live SkyDrive here:

http://cid-17faa48294add53f.skydrive.live.com/browse.aspx/.Public/RampUp

Here is an index to the materials:

Topic URL
Process Best Practices http://cid-17faa48294add53f.skydrive.live.com/browse.aspx/.Public/RampUp/01-ProcessBestPractices
Implementation and Architecture http://cid-17faa48294add53f.skydrive.live.com/browse.aspx/.Public/RampUp/02-Implementation-Architecture
Implementation and Administration http://cid-17faa48294add53f.skydrive.live.com/browse.aspx/.Public/RampUp/03-Implementation-Administration
CMDB & Setup http://cid-17faa48294add53f.skydrive.live.com/browse.aspx/.Public/RampUp/04-CMDB-Setup
Incident & Problem Management http://cid-17faa48294add53f.skydrive.live.com/browse.aspx/.Public/RampUp/05-Incident-ProblemManagement
Change Management http://cid-17faa48294add53f.skydrive.live.com/browse.aspx/.Public/RampUp/06-ChangeManagement
Self-service Portal http://cid-17faa48294add53f.skydrive.live.com/browse.aspx/.Public/RampUp/07-Self-Service-Portal
Reporting http://cid-17faa48294add53f.skydrive.live.com/browse.aspx/.Public/RampUp
Compliance & Risk Management http://cid-17faa48294add53f.skydrive.live.com/browse.aspx/.Public/RampUp/09-Compliance-Risk-Management
Extend & Customize http://cid-17faa48294add53f.skydrive.live.com/browse.aspx/.Public/RampUp/10-Extend-Customize

Enjoy!