Extending and Customizing Service Manager: End-to-end Scenario Demo


This video walks through a sample extension and customization scenario for Service Manager.

Specifically, we extend the Change Management process with a new type of Change Request and add automated activities to these CRs. To implement this new process, we touch on many customization and extensibility points such as extending lists, creating new views, templates, and console tasks, as well as customization of forms and creating new workflows for custom automation of the new process.