Clare Henry, our product marketing manager, made a new video on managing compliance with Service Manager. Here is the abstract:
Clare Henry, technical product manager on the System Center team, introduces System Center Service Manager 2010 by showing how this new product from Microsoft, currently in beta 2 trials, can help lower the risk of configuration errors so you can can quickly and efficiently resolve incidents. The demonstration specifically shows how Service Manager delivers solutions for compliance management, from the detection of a non-compliant configuration scenario to full remediation.
This is really just the beginning. Check out Bob Muglia’s (President of Server & Tools Division at Microsoft) quote in this interview.
He also says the long awaited System Center Service Manager will finally be out in the first half of next year, but that Microsoft is beginning to take a different angle on that software. Service Manager, formerly called Service Desk, helps administrators work through trouble tickets but also anchors automated, pro-active service requests initiated via other system management tools, and can aid in compliance auditing.
“We are now really looking at Service Manger as something that deeply integrates across everything to provide business process integration in the context of systems management,” Muglia says.
“We look forward to getting the first release out, but the future of that product will be much more around compliance management and policy management associated with business process and business process compliance. That is the direction we will take that over a longer period of time. ”