Service Manager now available in System Center 2016

Hi everyone! We are delighted to announce the availability of System Center 2016 Service Manager. This new release of Service Manager contains a wide array of additions & improvements- its faster, provides better usability, and comes with many new features. When we talk about performance, this release of Service Manager  is a big leap from… Read more

Monitoring Service Manager with Microsoft System Center Operations Manager

Microsoft System Center Operations Manager, along with the Service Manager management packs, provides an excellent monitoring platform for Service Manager. Many important pieces that are vital to Service Manager health can be monitored, including: Checking SQL Server to be sure the Broker Service is enabled Checking the Service Manager Grooming History to be sure cleanup… Read more

Removing a Service Manager WorkItem using native PowerShell cmdlets and confirming what happens to the user relationship

Hi everyone, this is Austin Mack from the Microsoft Service Manager support team. Recently I was asked how to remove a Service Manager WorkItem (Incident, Service Request, Change Request, Release Record, Problem). I was also asked to verify that the relationships associated with the WorkItem did not get orphaned. Service manager relationships have two end points, and if… Read more

Service Manager #LyncUp calls

We are currently heads down working towards the System Center 2016 launch. As such, on June 24th, we sent out a cancellation notice for the Service Manager #LyncUp calls, with the plan to resume it post System Center 2016 GA (General Availability). Meanwhile, it has been brought to our attention that on August 16th, a few… Read more

SCSM 2016 – Upgrade steps for custom development

With the SCSM 2016 release, the product has moved to support .Net 4.5.1. The tool set to support this move to .Net 4.5.1, required to break few dependencies and has led to the movement of classes across the assemblies. This may break the custom solutions made by 3rd party (non-Microsoft) after upgrade to SCSM 2016…. Read more

KB: Data to gather when opening a case for Microsoft Azure Automation

A new Knowledge Base article has been published that describes some of the basic information you should gather before opening a case for Azure Automation with Microsoft product support. This information is not required, however it will help Microsoft resolve your problem as quickly as possible. You can find the complete article below. 3178510 –… Read more

KB: Event ID 33601 when you process an SLA workflow in Service Manager

When you are processing a Service Level Agreement (SLA) workflow in System Center 2012 R2 Service Manager (SCSM 2012 R2), the following error may be logged in the Operations Manager log: Log Name: Operations Manager Source: SMCMDB Subscription Data Source Module Event ID: 33601 Task Category: None Level: Error Keywords: Classic User: N/A Computer: ComputerName… Read more

KB: Data Warehouse jobs fail and event ID 33502 is logged in Microsoft System Center 2012 Service Manager

We recently published a new Knowledge Base article that discusses an issue where Data Warehouse jobs fail in SCSM 2012. When this problem occurs the following event is logged in the Operations Manager event log on the Data Warehouse server: Log Name: Operations ManagerSource: Data WarehouseEvent ID: 33502Level: ErrorDescription:ETL Module Execution failed:ETL process type: TransformBatch… Read more

Update 3 is available for the System Center 2012 R2 Service Manager Self-Service Portal

We are pleased to announce third cumulative update for new HTML5 Self Service Portal and it can be downloaded from here.  As this is cumulative update, you can either install this update directly on RTM Release or even if you have update1  or update2 installed on RTM. Please note that this release is independent of… Read more

Improved entity processing in Service Manager 2016

In System Center Service Manager 2016 Technical Preview 5 (SM) we looked at the entity (work-items/config items) processing pipeline and made some performance improvements. Entity related operations can be initiated by SM Console, Portal, Workflows, Connectors etc. via the SDK service. The SDK service submits these requests to the entity processing pipeline. Every entity change… Read more