KB: "ASR cannot be registered due to an internal error" when you try to install Microsoft Azure Site Recovery Provider

Hi everyone, here’s some information on a new KB article we published. The problem that you might experience is that when you try to install and register the Microsoft Azure Site Recovery Provider on a System Center 2012 R2 Virtual Machine Manager (VMM 2012 R2) server, the attempt fails with the following error:

The ASR cannot be registered due to an internal error. Run Setup again to register the server.

The Azure Site Recovery Provider Setup log (located at %PROGRAMDATA%\ASRLogs) also contains an error that resembles the following:

10:46:23:RegistrationClient called with acsUrl https://eus2pod01rrp1users01.accesscontrol.windows.net/ relyingParty http://windowscloudbackup/m3 10:46:23:Exception while initializing RegisterActionProcessor: Threw Exception.Type: Microsoft.DisasterRecovery.Registration.DRRegistrationException, Exception.Message: Azure Site Recovery installation is incomplete. Please uninstall and reinstall again to proceed.

This exception indicates that a required value on the Virtual Machine Manager 2012 R2 server is missing. For details regarding the issue and instructions for how to resolve it, please see the following:

3139299“ASR cannot be registered due to an internal error” when you try to install Microsoft Azure Site Recovery Provider (https://support.microsoft.com/en-us/kb/3139299)



J.C. Hornbeck | Solution Asset PM | Microsoft

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