I was working with the System Center Virtual Machine Manager support team a few months back looking for a way that we could help reduce the amount of time it takes to resolve a case as well as reduce the number of incidents we get, and one of the things that was suggested at the time was a site explaining some of the initial troubleshooting and data gathering steps we traditionally do for the majority of our cases. That way you can get a head start on any issue you’re calling about, plus we might end up resolving some issues before the call is even made.
It took a lot of time and a lot of effort by quite a few people but the site was eventually born:
Since implementing the site back in March we’ve received a lot of great feedback so I thought it was about time that we broadcast this information here on the blog. If you’re looking for help troubleshooting an issue this is a great resource to bookmark. The site includes resources such as:
- Some of the common issues we’re currently seeing
- Hotfixes we specifically recommend that everyone install
- Tips on finding known issues, including usage of the System Center Virtual Machine Manager 2008 Configuration Analyzer.
- Specific data and logs we use when troubleshooting
- Additional information including how-tos, prerequisites, documentation, downloads, training resources and more.
As always, this isn’t a site for requesting technical assistance but if you ever find yourself working on an issue with SCVMM then this is a great place to start.
J.C. Hornbeck | Manageability Knowledge Engineer