Onedrive for Business Support team

"We couldn't sync this library. This library can no longer be synced using this application."

ISSUE: User receives message "We couldn't sync this library. This library can no longer be synced...

Author: Kim P - MSFT Date: 10/20/2017

OneDrive Sharing

OneDrive Sharing Let’s go over this page to better understand what these settings control. Let users...

Author: Kim P - MSFT Date: 09/29/2017

"The file may have been changed by another user since you last saved it."

ISSUE: When saving an Excel file multiple times, user receives message "The file may have been...

Author: Kim P - MSFT Date: 07/10/2017

Group Sites not Visible in OneDrive for Business

Issue: Groups and sites listed in Outlook are different than what appears in OneDrive for Business...

Author: Kim P - MSFT Date: 05/10/2017

Sync Button on SharePoint on-premise library.

ISSUE: Selecting the Sync button on a SharePoint on-premise library. RESULT: The OneDrive sync...

Author: Kim P - MSFT Date: 05/06/2017

"Sorry, OneDrive can't add your folder right now."

ISSUE: When trying to sync a OneDrive or SharePoint team site, you receive a message "Sorry,...

Author: Kim P - MSFT Date: 02/07/2017

"There was an error processing this request. Please refresh this page."

ISSUE: User receive message "There was an error processing this request. Please refresh this page.",...

Author: Kim P - MSFT Date: 02/07/2017

OneDrive doesn’t work in Windows 10 when building a Custom Image

ISSUE: After installing Windows 10 MDT image, OneDrive starts when logged in as a local...

Author: Kim P - MSFT Date: 02/03/2017

"You're already syncing this account"

ISSUE: When trying to sync OneDrive using the new sync client with Windows 7 and Internet Explorer...

Author: Kim P - MSFT Date: 02/03/2017

OneDrive crash on launch

ISSUE: Immediately after launching, the OneDrive client crashes. CAUSE: There’s a string in the name...

Author: Kim P - MSFT Date: 11/02/2016

"There's no network connection. Make sure you're connected to a Wi-Fi or mobile network and try again."

Issue When trying to sign into the OneDrive mobile app, you receive the following error after...

Author: Kim P - MSFT Date: 06/01/2016

"There was a problem signing you in. Please try again in a few minutes."

SYMPTOM: You receive the message "There was a problem signing you in. Please try again in a few...

Author: Kim P - MSFT Date: 04/14/2016

Your IT department made a change that prevents you from syncing this folder. To find out more, please contact your IT department".

When trying to sync with the OneDrive for Business Next Generation Sync Client (OneDrive.exe), you...

Author: Kim P - MSFT Date: 04/13/2016

"There was a problem connecting to OneDrive. Check your Internet connection, and then try again"

ISSUE: When syncing with Next Generation Sync Client, users receive the message: "There was a...

Author: Kim P - MSFT Date: 04/08/2016

OneDrive for Business sync without full SharePoint permissions

For a particular folder you synced with the OneDrive for Business client, you see the following...

Author: Frances Selkirk - MSFT Date: 02/19/2016

OneDrive for Business 2013 client synchronize affected by web filtering software

You may have OneDrive for Business 2013 installed either of the Office 2013 suite or standalone....

Author: Scotland_MSFT Date: 01/04/2016

OneDrive for Business 2013 sync client in a loop and disappears

OneDrive for Business could start crashing with symptoms of the following: multiple blue clouds...

Author: Scotland_MSFT Date: 01/04/2016

KB article: OneDrive for Business sync client to resolve OfficeFilecache possible issues

How to remove the OneDrive for Business cache by using the "Fix it" tool...

Author: Scotland_MSFT Date: 01/04/2016

We couldn't sync this library. This library isn't available offline

For updated information on this issue, see Your IT department made a change that prevents you from...

Author: Kim P - MSFT Date: 09/16/2015

KB article: MAC Preview of OneDrive for Business: Restrictions and limitations when you sync files

For restrictions and limitation when syncing to OneDrive for Business for MAC preview, see the...

Author: Kim P - MSFT Date: 09/13/2015

OneDrive for Business sync affected by Skype for Business installation

If your OneDrive for Business sync stopped working after you installed Skype for Business, this...

Author: Kim P - MSFT Date: 08/14/2015

Setting up iPad/iOS for easy access of OneDrive for Business, Sharepoint and MORE!

Setting up iOS devices for easy access of OneDrive for Business, Sharepoint and MORE! Microsoft...

Author: Kim P - MSFT Date: 07/30/2015

"An error occurred. Contact your administrator for more information." when attempting to sign into mobile OneDrive

ISSUE: When attempting to sign into the Mobile OneDrive app, you receive an error: "An error...

Author: Kim P - MSFT Date: 06/18/2015

"A problem occurred while accessing the Office Document Cache. Do you want to repair this problem?" on a MAC

ISSUE: Receive message "A problem occurred while accessing the Office Document Cache. Do you...

Author: Kim P - MSFT Date: 05/26/2015

“This Folder cannot be displayed” trying to access OneDrive for Business on Android

ISSUE: Users receives message “This Folder cannot be displayed”, when trying to access...

Author: Kim P - MSFT Date: 05/26/2015

KB article: OneDrive for Business information on limitations

OneDrive for Business works with Sharepoint or also called the Cloud or also known as O365. There...

Author: Scotland_MSFT Date: 01/19/2015

Minor latency when saving to OneDrive for Business from Office 2013

Teammates on the Office client and Web Technologies team has provided a blog on the details of the...

Author: Scotland_MSFT Date: 01/02/2015

OneDrive for Business ETL logging may cause hard drive to fill up with one log file

OneDrive for Business has ETL logging is automatically set. The log obtains data about the OneDrive...

Author: Scotland_MSFT Date: 01/02/2015