Support Tip: Where to Schedule iOS Policies

The “Update policies for iOS” blade in Intune allows admins to force iOS devices in supervised mode to automatically install the latest OS update, as outlined in our documentation here: Configure iOS update policies in Intune. One of the settings- “Delay visibility of software updates”- allows admins to defer software update visibility to end user…


Known Issue: PIN Prompt for Intune Managed Apps

Intune App Protection Policies (APP, also known as MAM) introduced a product enhancement to request the user PIN when biometric information changes on iOS (TouchID/FaceID) to further protect organizational data. The change introduced a bug that causes Intune APP to incorrectly detect a biometric change and prompt the user with a PIN challenge. This PIN…


Support Tip: Intune Support for iOS 12

By Ele Ocholi | Intune Sr. PM Updated 9/18 – fix rolled out; known issue removed. Updated 9/14/18 with a known issue. Fix is in production, but it’s in safe rollout.   Apple will soon release iOS 12. All existing Intune mobile device management (MDM) and App Protection Policies (APP, also known as MAM) scenarios…


Known Issue: Updates are not installed for iOS devices 11.4 and higher

We’ve noticed an issue with updates being installed in some iOS devices. This has been seen in devices with iOS 11.4 and higher that are in a locked state and have a passcode set. Admins may see an error in the Intune admin console when they schedule software updates for these devices and updates will…


(Updated) Known Issue: Intune-managed store app installs failing on iOS 11.3.1 and 11.4 when Face ID or Touch ID are enabled for iTunes and App Store

Update: This issue has been fixed by Apple in iOS 12 Beta 6. Please update your iOS devices to iOS 12 when it is released. We will monitor future betas to ensure that the fix continues to work. Note that Apple has not yet announced a date for when iOS 12 will be released. This issue…


Support Tip: iOS 12 and VPN

By Tyler Castaldo | Intune PM As you may have noticed through your own testing, a change has been made in VPN functionality in iOS 12, the next iOS release that is still in beta. As such, several companies including Cisco, F5, and Palo Alto have announced either through their own release notes or through…


Intune and the APNs certificate: FAQ and common issues

Hello everyone,Here in the Intune support organization, we often get questions relating to the Apple MDM push certificate – also known as the Apple Push Notification service (APNs) certificate – and how it plays a role in managing iOS devices. We have a lot of great documentation on this, for example our article here, but…


Troubleshooting Windows device enrollment problems in Microsoft Intune

The Intune product support team has created a step-by-step troubleshooting guide available here that will walk you through troubleshooting Windows device enrollment problems in Microsoft Intune. You can select from a number of different problem descriptions and errors, and the guide will then suggest the appropriate troubleshooting path to follow. We are excited to offer this…


Support Tip: Cisco AnyConnect Client for iOS, version 4.0.7 and higher

We recently shared that Intune will now support Cisco AnyConnect 4.0.7 and higher for iOS. In this post, we provide more information on the process of switching from Cisco Legacy AnyConnect (4.0.5 and earlier) to the new AnyConnect app and also document one known issue related to NAC. What’s New? If you were unaware, last…


Support Tip: iOS 11.3 and Native Contacts App

Updated 8/15/18: Added an additional scenario in Step 5 after a recent case. We’ve received a few customer calls about iOS 11.3 and contact data. With iOS 11.3, Apple introduced a new security feature that changed the way mobile device management (MDM) works with the native contacts app. Apple now prevents contacts in managed accounts…