Support Tip: Error with Intune and Office Click-to-Run

Updated: 7/6/18 - We have confirmation from several customers that everything is working as expected! If you run into anything else, please let us know!

Updated: 6/19/18 - One update has been made; another change is rolling out this week and the combination of the two address this known issue. Appreciate your patience!


We’ve received a few cases recently related to Office Click-to-Run (C2R), using the Office Deployment Toolkit (ODT), and deployed through Intune. Customers have reported receiving the following error on devices that do not have a prior C2R version on them:

“Office couldn’t install because the version of Office that’s already installed on the device is either MSI or a different architecture. Make sure you’ve removed any MSI versions of Office and that any existing C2R versions have the same architecture as what you’re installing (32-bit or 64-bit).”


That error is intermittent and not wide-spread and is seen when the enrollment status screen is active. Within the Intune console, it shows up as error 17004 or 0x643.


Thank you for your patience while we work to resolve this known issue. We’ll update this post when we have more information or provide a fix. For more information on C2R, ODT, and Intune, view the documentation here:


Comments (2)

  1. Ananthsubbu says:

    Yes – please get this sorted out asap..thanks for acknowledging though.

  2. Ananthsubbu says:

    Hi-Can you confirm if the second fix has been implemented. We still continue to face the issue as of yesterday.

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