New guides available for configuring and troubleshooting NDES and SCEP

With Microsoft Intune, you can give users access to corporate resources through VPN, Wi-Fi, or email profiles. If you use certificates to authenticate those connections, your end users won’t need to enter user names and passwords when they authenticate. You can use Intune to assign these certificates to the devices you manage via certificate profiles,…


Support Tip: Where to Schedule iOS Policies

The “Update policies for iOS” blade in Intune allows admins to force iOS devices in supervised mode to automatically install the latest OS update, as outlined in our documentation here: Configure iOS update policies in Intune. One of the settings- “Delay visibility of software updates”- allows admins to defer software update visibility to end user…


Support Tip: Ignite 2018

Heading to Ignite? Do you have Intune support questions? Intune Support-as-a-Feature experts (including many of the folks behind the @IntuneSuppTeam and this blog) will be at Ignite and would be happy to answer any Intune supportability questions you have. The team will be helping our peers in engineering staff the Intune booth on the show floor. Feel…


Known Issue: PIN Prompt for Intune Managed Apps

Updated: 9/20/18 with additional bug details. Intune App Protection Policies (APP, also known as MAM) introduced a product enhancement to request the user PIN when biometric information changes on iOS (TouchID/FaceID) to further protect organizational data. The change introduced a bug that causes Intune APP to incorrectly detect a biometric change and prompt the user…


Known issue: Certificate-based authentication issue with Pulse Secure 7.0.0 for iOS

There are issues with certificate-based authentication when using the Pulse Secure VPN client for iOS, version 7.0. Specifically, Pulse Secure may report that the certificate is missing from the device, even when the certificate has been properly delivered. These issues impact Intune in addition to other Enterprise Mobility Management providers. Pulse Secure has posted an…


Intune Plan for Change: Nearing End of Support for Windows 7

Today, we’re posting the following message on the Office Message Center. We also wanted to build out an FAQ and answer any questions you may have (well, those that Intune can answer) on this upcoming change. We’ll update this blog post and plan to add an FAQ as questions or clarifications are requested.   Intune…


Resolved – Known Issue: Unable to install Word from Intune on iOS

Resolved!  Apple has released a fix!   We recently posted IT148224 on the M365 Service Health Dashboard to let customers know there’s a known issue whereby users may be unable to install Microsoft Word on iOS using the Intune service. This issue is not limited to Intune; there’s other MDM providers affected. We have reached…


Support Tip: Intune Support for iOS 12

By Ele Ocholi | Intune Sr. PM Updated 9/18 – fix rolled out; known issue removed. Updated 9/14/18 with a known issue. Fix is in production, but it’s in safe rollout.   Apple will soon release iOS 12. All existing Intune mobile device management (MDM) and App Protection Policies (APP, also known as MAM) scenarios…


Coming soon: New Intune support experience for Premier customers

Microsoft Premier customers use the Microsoft Premier Online (MPO) portal at premier.microsoft.com for Premier support services, including creating support requests for Intune. Starting on December 3, 2018, if you are a Premier customer using Intune, you will be able to create support requests only in Intune on Azure (portal.azure.com). The new experience Submitting a support…