Support Tip: Error with Intune and Office Click-to-Run

Updated: 6/19/18 – One update has been made; another change is rolling out this week and the combination of the two address this known issue. Appreciate your patience!   We’ve received a few cases recently related to Office Click-to-Run (C2R), using the Office Deployment Toolkit (ODT), and deployed through Intune. Customers have reported receiving the following error on…


Intune and the APNs certificate: FAQ and common issues

Hello everyone,Here in the Intune support organization, we often get questions relating to the Apple MDM push certificate – also known as the Apple Push Notification service (APNs) certificate – and how it plays a role in managing iOS devices. We have a lot of great documentation on this, for example our article here, but…


Intune moving to TLS 1.2 for encryption

Starting on October 31, 2018, Intune will move to just support Transport Layer Security (TLS) 1.2 to provide best-in-class encryption, to ensure our service is more secure by default, and to align with other Microsoft services such as Microsoft Office 365. Office has published a support post here: https://support.microsoft.com/help/4057306/preparing-for-tls-1-2-in-office-365 that discusses much of the details…


Support Tip: GDPR – What you need to know and how to learn more

We’ve gotten several cases asking about General Data Protection Regulation (GDPR) recently; we know it’s top of mind for many of you. In this post, we share many documentation links to help you navigate Intune and Enterprise Mobility + Security (EMS) GDPR compliance. As of May 25, 2018 many organizations are required to be GDPR…


Support Tip: Move your legacy Intune compliance policies and fix your configuration policies today

A few Intune customers recently received a message center post sharing information about Silverlight-based Intune compliance policies or configuration polices. If there was an action for you to take, that’s called out in the message center post. In this support tip, we’ll keep it up-to-date with additional screen shots as more reporting becomes available and…


Error Codes For Troubleshooting App Installation Issues

Hi Everyone, In the next month or so, we’re going to be releasing some features that will make understanding and troubleshooting Intune App instatllation issues much easier. The feature will display installation issues per device, and will display an end-to-end history of the app right up to the point of the install failure. But when…


Using Azure runbooks to get Intune messages delivered on a schedule

Using runbooks is an easy and efficient way to run the GetMessagesToTeamsAndOutlook PowerShell script we’ve shared in previous posts. In Automating delivery of Message Center posts to Teams and Outlook using an Azure function, we share how to use an Azure function to run the script on a timer. In this post, we’ll use an…


Support Tip: Keeping Up-to-Date on Intune Service Change Communications

5/9/18: Updated to add link to blog post We briefly outline where we communicate about service changes in documentation and in the Support Blog post on Demystifying Service Health for Microsoft Intune. However, we heard from many of you that while it was helpful to deep dive into service health – both planned maintenance and…


Troubleshooting Windows device enrollment problems in Microsoft Intune

The Intune product support team has created a step-by-step troubleshooting guide available here that will walk you through troubleshooting Windows device enrollment problems in Microsoft Intune. You can select from a number of different problem descriptions and errors, and the guide will then suggest the appropriate troubleshooting path to follow. We are excited to offer this…