I am a Senior Support Escalation Engineer on the Exchange Administration team. I specialize in Exchange Search. I started a Microsoft in 1997 supporting Exchange 4.0 on the deep night shift. I served as a technical lead on the weekend shift. I have written or technically reviewed over 300 MS Knowledge Base articles. I worked on the Exchange 2003 Beta team and the Exchange 2007 Extended Beta team. I am the User Assisted Testing Lead for North America and a Stakeholder for Microsoft’s internal search tool, Visual KB. Over the years, I have supported Exchange Admin, Exchange Connectors, Exchange Client, Outlook, and SharePoint. I currently provide 3rd Tier Support for escalated cases for Exchange Administration.