Client/Server Synchronization issues


Good morning!


Now that you are all back from TechEd, I wanted to address an issue that a couple of folks contacted us about regarding some client/server synchronization issues they were experiencing in their WSUS environment.


 


Issue:


Computers that have Office 2003 or components of Office 2003 installed fail to run a detection against a WSUS server that has the latest Office updates. This prevents the computers from receiving any updates from the WSUS server.


 


Affected products:


·         WSUS 3.0 Server (RTM or SP1)


·         Computers with Office 2003 or components of Office 2003 installed.


 


Symptoms:


Automatic updates fails detection against the WSUS server.


 


1.       On the client side, the automatic updates log file (%windir%\WindowsUpdate.log) has an entry similar to below during the detection phase:


2008-06-13    19:59:53:383  788   ee4    PT     +++++++++++  PT: Synchronizing server updates  +++++++++++


2008-06-13    19:59:53:383  788   ee4    PT       + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://<WSUS Server>/ClientWebService/client.asmx


2008-06-13    19:59:56:617  788   ee4    PT     WARNING: SyncUpdates failure, error = 0x8024400E, soap client error = 7, soap error code = 400, HTTP status code = 200


2008-06-13    19:59:56:617  788   ee4    PT     WARNING: SOAP Fault: 0x000190


2008-06-13    19:59:56:617  788   ee4    PT     WARNING:     faultstring:Fault occurred


2008-06-13    19:59:56:617  788   ee4    PT     WARNING:     ErrorCode:InternalServerError(5)


2008-06-13    19:59:56:617  788   ee4    PT     WARNING:     Message:(null)


2008-06-13    19:59:56:617  788   ee4    PT     WARNING:     Method:”http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates


2008-06-13    19:59:56:617  788   ee4    PT     WARNING:     ID:c0a7445f-b989-43fa-ac20-11f8ca65fa8c


 


2.       On the WSUS server, the WSUS log file (%Program Files%\Update Services\Log Files\SoftwareDistribution.log) has an entry similar to below, which one can find by searching on the ID obtained from the client log:


2008-06-14 02:59:57.642 UTC Error  w3wp.12       ClientImplementation.SyncUpdates       System.ArgumentException: Item has already been added. Key in dictionary: ‘8862’  Key being added: ‘8862’


   at System.Collections.Hashtable.Insert(Object key, Object nvalue, Boolean add)


   at System.Collections.Hashtable.Add(Object key, Object value)


   at Microsoft.UpdateServices.Internal.ClientImplementation.GetSyncInfo(DataAccess dataAccess, Hashtable stateTable, Hashtable deploymentTable, Boolean haveGroupsChanged, Boolean doChunking)


   at Microsoft.UpdateServices.Internal.ClientImplementation.SoftwareSync(DataAccess dataAccess, UnencryptedCookieData cookieData, Int32[] installedNonLeafUpdateIds, Int32[] leafUpdateIds, Boolean haveGroupsChanged, Boolean expressQuery)


   at Microsoft.UpdateServices.Internal.ClientImplementation.SyncUpdates(Cookie cookie, SyncUpdateParameters parameters)


   at Microsoft.UpdateServices.Internal.ClientImplementation.SyncUpdates(Cookie cookie, SyncUpdateParameters parameters)


   at Microsoft.UpdateServices.Internal.Client.SyncUpdates(Cookie cookie, SyncUpdateParameters parameters)


       <lines removed>


2008-06-14 02:59:57.642 UTC Warning       w3wp.12       SoapUtilities.CreateException     ThrowException: actor = http://wsusebc/ClientWebService/client.asmx, ID=c0a7445f-b989-43fa-ac20-11f8ca65fa8c, ErrorCode=InternalServerError, Message=, Client=?


 


Root Cause:


A recent revision to the ‘Office 2003 Service Pack 1’ update has resulted in some WSUS 3.0 servers syncing


the revised update to enter an inconsistent state with respect to the update’s approvals. When computers with products related to Office 2003 communicate with such a server, the Web service is unable to process the approvals resulting in the detection failure.


 


Workaround:


In order to reset the approvals to a consistent state on the WSUS server, follow these steps from the WSUS Administration Console:


1.       Find the Office 2003 Service Pack 1 update in the updates list, UpdateID: D359F493-0AAD-43FA-AF5C-6763326CD98F. This may involve changing the Status and Approval filters. Set Status to Any and Approval to Declined; if you still do not see the update, set Approval to Any Except Declined.


2.       Perform the following steps:


a.        Ensure the update is already declined.


                                                                                       i.      If the update is not already declined, right-click on the update and then click Decline in the shortcuts menu.


b.       Cause the update not to be declined.


                                                                                       i.            Right-click the update and then click Approve in the shortcuts menu.


                                                                                     ii.            In the Approve Updates dialog that opens, just click OK without making any changes to the approval settings.


c.        Decline the update.


                                                                                       i.       Right-click the update and then click Approve in the shortcuts menu.


                                                                                     ii.       In the Approve Updates dialog that opens, just click OK. Dismiss the Approval Progress dialog that appears.


 


The computers that were failing detection will now successfully complete detection against the server and receive any applicable updates.


 


Note: If you have a hierarchy of WSUS servers, these steps must be performed on each server, starting with the top-level server. If one of the servers is a replica child, one must first change it to be autonomous, then perform the steps above, then change it back to being a replica. This can be done from the Options/Update Source and Proxy Server dialog box.


 


Thank you.


 


Cecilia Cole


WSUS Program Manager 


 

Comments (146)

  1. Anonymous says:

    C’&#232; purtroppo l’evidenza di un problema non-security analogo negli effetti a quello descritto dallo

  2. Anonymous says:

    Windows Server Update Services Update (KB954960)

  3. Anonymous says:

    The WSUS Team finally posted word that an update/hotfix is now available (KB954960) for public download

  4. Anonymous says:

    132 Microsoft Team blogs searched, 105 blogs have new articles in the past 30 days. 641 new articles

  5. Anonymous says:

    Just a quick heads up that it looks like Cecilia Cole from the WSUS product team posted some more information

  6. Anonymous says:

    WSUS 3.0 e 3.0 SP1: Mancata sincronizzazione dei client

  7. Anonymous says:

    Hi all, We have released a fix for the synchronization issues that Cecilia described in http://blogs.technet.com/wsus/archive/2008/06/18/client-server-synchronization-issues.aspx

  8. Anonymous says:

    This morning I received notice from Microsoft about a potential issue with WSUS 3.0 – specifically installations

  9. Anonymous says:

    Just a quick heads up that it looks like Cecilia Cole from the WSUS product team posted some more information

  10. Anonymous says:

    Yes it works … Many thanks for this issue !!!

  11. Anonymous says:

    topics discussed here, is developing a very efficient me pretty consistently say the follow TechNet

  12. Anonymous says:

    Thanks for putting up the information.

  13. Anonymous says:

    Çatı ustası çatı fiyatları

  14. Anonymous says:

    HELP!!!  WSUS is out to get me!

    I am getting the following error in the WindowsUpdate.log on multiple XP clients.  I am about to give up.

    DnldMgr WARNING: CryptAcquireContext failed with 0x8009001a.

    DnldMgr WARNING: GenerateHash failed with 0x8009001a.

    DnldMgr WARNING: GenerateDownloadDirName failed with 0x8009001a.

    I can not get anywhere with the error code "0x8009001a".

    Any help would be appreciated.

    Thanks.

  15. Anonymous says:

    WOO! Hopefully this fixes the issues I have been having running updates after Office 2003 installs.

  16. Anonymous says:

    Hi all, We have released a fix for the synchronization issues that Cecilia described in http://blogs

  17. Anonymous says:

    I was able to use the workaround in this post to resolve a problem I was having where four machines had stopped talking to WSUS.  I should have scrolled down further to see that a fix has now been released, but the workaround worked just great. Thanks so much for this.

  18. Anonymous says:

    Wow did this save me from slitting my wrist. Shoot microsoft this week admits to the issue and a hot fix in a couple of weeks.

  19. Anonymous says:

    Dear Joswald,

    Thank you for your feedback. What you need to do is approve the update with an action of "Not Approved". I know this can be a little confusing since you cannot approve an "Expired" update for an "Install" for example, but a "Declined" update can be returned to "Not Approved" (which means it is "Undeclined"). This is why we indicated to just hit "Enter" on the dialog per instructions on the main post.

    I hope this helps.

    Thank you.

  20. Anonymous says:

    It works like a charm !

  21. Joswald Mata says:

    Hi,

    I have this problem but my Office 2003 SP1 update is declined and superseded by the most recent Office SP’s and I can’t approve it again.

    Any ideas?

  22. Bastian Haas says:

    Thanks Cecilia, I had found this issue in my environment two days ago and did not manage to correct this until now. Your instructions did solve the problem.

  23. Christopher Hill says:

    Hi,

    In the post, instruction 2c seems a little unclear:

    c.        Decline the update.

        i.       Right-click the update and then click Approve in the shortcuts menu.

        ii.       In the Approve Updates dialog that opens, just click OK. Dismiss the Approval Progress dialog that appears.

    This isn’t the way that you decline an update in WSUS – you have to right-click and click ‘Decline’, then in the ‘Decline Update’ dialog, select ‘Yes’. Could you check this and update the post with what we’re meant to do?

  24. Christopher Hill says:

    I’ve also noticed that the Office 2003 SP1 update now has a release date of ’10/6/3008′ on my WSUS server (note the year is *waaay* in the future!)

    Is this the reason why we’re having problems, or is it just my server?

  25. Dustin Freeman says:

    This Resolved the issue! The instuctions in 2c are incorrect but just replace Approve with Dismiss. 🙂

  26. John says:

    Oh, thank goodness this was posted–I started running into this exact problem this week, and was stumped!

    Christopther — I see the same crazy date on my server. It’s not just you.

  27. Kirk says:

    THANK YOU!!!!

    I’ve been trying everything – to no avail.  I was just about to re-format and do a fresh install.  After finding this post it has finally fixed the 0x8024400E errors showing in the WindowsUpdate.log.  

    Date shows 6/10/3008 here also for Office 2003 SP1.

  28. Cal says:

    so what is the first indication that there is a problem?  Surely we don’t have to read logs just to make this determination!

  29. Klaus says:

    Approving and Declining the Office update removed the 0x8024400E error.

    Instead I am receiving now another error on the client and I am still not getting updates:

     WARNING: Exceeded max server round trips: 0x80244010

     WARNING: Sync of Updates: 0x80244010

     WARNING: SyncServerUpdatesInternal failed: 0x80244010

  30. Klaus says:

    The clients did update eventually without any additional changes.

    So it seems that the 0x80244010 error does not prevent a successful update at another time.

  31. James Newton says:

    I seem to have had exactly this problem, with one exception, and one problem with the resolution given. The exception is that my SoftwareDistribution.log shows:

    "Key in dictionary: ‘8915’  Key being added: ‘8915’"

    Rather than the

    "Key in dictionary: ‘8862’  Key being added: ‘8862’"

    Listed here. Maybe that doesn’t matter? I’m afraid I don’t know enough about WSUS to know if it does or doesn’t.

    The problem I have with the resolution is that I don’t have an update called "Office 2003 Service Pack 1" in my list of updates.  It is not listed under "Declined" and it is not listed under "Any Except Declined". I do have Office 2003 Service Pack 2 and 3, and I have "Office 2003 Service Pack 1 for English User Interface Pack" and "…for Multilingual Interface Pack" and "…for Proofing Tools" but nothing with the update ID you specified.

    However… I did a search for the update by name and it appeared in the results. I was able to decline the update, and then it appeared in the list of updates in the WSUS console. I followed the instructions given above except that in step C. I right clicked and selected "Decline" then pressed "Yes".

    And that fixed the problem! Thanks!

  32. Michael says:

    I have the same problem.  I followed the steps above several times. For some reason, the service pack "Has expired" and is being superseded by something, not allowing it to be approved.  At this point, I still cannot get  workstations to talk to the server.  Has a magic fix been implemented to correct the 3008 Office 2003 Service Pack 1 error?

    Help and Thanks.

  33. Michael says:

    I went into WSUS, did a search for Office 2003, right clicked on Service Pack 1 and choose revisions.  From that screen, I right clicked on each revision, chose approved for install. After approving each one (even the ones that were expired) I then declined each one (even the ones that would not approve).  I then did a manual synchro, then they SLOWLY started coming back to the server.

  34. Chad Kelley says:

    After a full day of researching this problem I stumbled onto this site & saw Cecilia’s post & thankfully it has resolved the issue where all other attempts had failed. Thanks Cecilia.

  35. Chris says:

    WOO! Hopefully this fixes the issues I have been having running updates after Office 2003 installs.

    Reloading a computer tomorrow to find out.

  36. Michael says:

    Where is the KB article for this problem?

    Do we really have to resort to blog entries to fix faults in Microsoft’s software?

  37. Paul Thomas says:

    I spent hours looking for a fix for this. Ten mins after reading this WSUS was working again.  Nice one, thanks

  38. Jeff says:

    Wow did this save me from slitting my wrist. Shoot microsoft this week admits to the issue and a hot fix in a couple of weeks.

    Decline office SP1 and shazam.

    THANK YOU

  39. 127 says:

    @Michael,

    ********************************************************************

    Title: Microsoft Security Advisory Notification

    Issued: June 30, 2008

    ********************************************************************

    Security Advisories Updated or Released Today ==============================================

    * Microsoft Security Advisory (954960)

     – Title: Microsoft Windows Server Update Services

       (WSUS) Blocked from Deploying Security Updates

     – http://www.microsoft.com/technet/security/advisory/954960.mspx

     – Revision Note: Advsiory published.    

  40. Eric Vinckel says:

    Hi,

    I guess that i have a similar issue with another update :

    WARNING: SyncUpdates failure, error = 0x8024400E, soap client error = 7, soap error code = 400, HTTP status code = 200

    PT WARNING: SOAP Fault: 0x000190

    WARNING:     Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates&quot;

    PT WARNING:     ID:2a7512fe-2d8f-4c3b-a586-1ce1197cb468

    Can you tell which update shall i decline ???

    Many thanks in advance

    Eric

  41. Rainer says:

    Hi,

    I have WSUS 3.0 SP1 and SCCM 2007 SP1 in the same server. 95% of all our machines have Office 2003 SP3 and the rest Office 2007 or no Office at all.

    Only machines without Office 2003 scan and synchronize OK with SCCM 2007 SP1 while all the rest 95 % of machines with Office 2003 won’t synchronize at all. WindowsUpdate-logs show no errors on clientside.

    In SCCM 2007 Software Update console show "Not Required" for all those machines with office 2003. I have used all the known tricks to start synchronizing but no avail. This has been like few weeks. I removed Office 2003 fram one computer and rebooted and synchronizing started for that machine.

    Now I cant deliver any updates for those 95 % of machines and I haven’t seen any  advertisement from Microsoft to resolve this major problem.

  42. Eric Vinckel says:

    Dear all,

    That has fixed my issue (after applying SP1 and KB954960)

    Many thanks

  43. James Newton says:

    Reguarding:

    http://www.microsoft.com/technet/security/advisory/954960.mspx

    I would comment that this is of no use to the community at large; because it doesn’t list the error messages the client is likly to encounter as a result of this bug, there is little chance that a user suffering from the problem will ever find the resolution.

    I recommend you/they amend this advisory to include the following error messages:

    Client Event Viewer shows Event ID 16, Source: Windows Update Agent, Category: Software Sync, Description: "Unable to connect…"

    Viewing the WSUS log at C:windowsWindowsUpdate.log (most recent entries at the bottom) shows "WARNING: SyncUpdates failure, error = 0x8024400E, soap client error = 7, soap error code = 400, HTTP status code = 200 … SOAP Fault: 0x000190 … faultstring:Fault occurred … ErrorCode:InternalServerError(5)"

    Then when people google (sorry, when people use "Live" search) for those error messages, they will find that solution.

  44. Saku says:

    Few weeks ago I installed a new computer.

    Last week I did do another. At that point I noticed that

    bot of them did not report to WSUS server having error 0x80244010 in their log.

    After long Googling and tests without result I found this blog and did

    Decline/approve Office sp1.

    That helped and those 2 clients started to report/get updates.

    1Note!

    BEFORE

    that I had done upgrade to WSUS from 3.0 to 3.0-SP1

    Also installed the patch 954960 and checked that ddl version was 3.1.6001.66

    Today I installed a new PC again. Just joticed that it gets same error 0x80244010 !!!

    "¤##&%/&%¤%&#" I would like to say !

    I have now done same things I did with those 2 PCs, but this time it seeems that

    it does not help !

    Now I’m totaly confused and so angry that ….

    It seems that every time I add a new PC I have this trouble over and over again!

    What should be done next?

  45. Saku says:

    Ohh…the wonders of M$-world !

    Story continues. After several tries (more than 10) I left this new computer on and went home.

    On second morning when I came back to work I noticed that this poor PC had succesfully reported at 19:31 local time and downloaded all missing updates.

    Every time I tried as follows:

    – stopped automatic updates and Windows management instumentation services

    – deleted contetns of %systemroot%Softwaredistribution and %systemroot%system32WBEMRepository

    – deleted HKLMSOFTWAREMicrosoftWindowsCurrentVersionWindowsupdateSusClientID

    -removed computer from WSUS server’s database

    -started client services again

    -launched wuauclt /resetauthorization /detectnow

    The result was failure with error code 0x80244010

    Now, when left alone, it has succeeded !

    HOW CAN I TRUST THIS KIND OF SYSTEM ???

    Now every time I install a new PC I have to look after updates. Do they ever start, or not.

    Before this mess it was always clear that after few minutes of issuing wuauclt PC was downloading updates.

  46. Dan Overes says:

    Fantastic, I was able to use the workaround in this post to resolve a problem I was having where four machines had stopped talking to WSUS.  (I should have scrolled down further to see that a fix has now been released, but the workaround worked just great.)

    Thanks so much for this.  There were a lot of mentions of this error on the web but this was the only solution which actually worked.

  47. John Jersey says:

    I had a machine this morning that had not reported status in 7 days – it had Microsoft Office viewer installed.  I removed the software, and viola, ran wuauclt /resetauthorization /detectnow and within minutes it reported in to the wsus server.

  48. wsus_user says:

    We have applied the fix on all wsus servers but the problem still exsist. We still have System.ArgumentException: Item has already been added. Key in dictionary …. error messages in softwaredistribution.log.

    Has anyone seen similar issue?

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  56. ilahi dinle says:

    Client Event Viewer shows Event ID 16, Source: Windows Update Agent, Category: Software Sync, Description: "Unable to connect…"

    thanks!

  57. müzik dinle says:

    Microsoft Office viewer installed.  I removed the software, and viola, ran wuauclt /resetauthorization /detectnow and within minutes it reported in to the wsus server.

  58. gelinlikler says:

    Office 2003 Service Pack 1" in my list of updates.  It is not listed under "Declined" and it is not listed under "Any Except Declined". I do have Office 2003 Service Pack 2 and 3, and I have "Office 2003 Service Pack 1 for English User Interface Pack" and

  59. yeni klipler says:

    was having where four machines had stopped talking to WSUS.  (I should have scrolled down further to see that a fix has now been released, but the workaround worked just great.)

  60. cizgi film says:

    Item has already been added. Key in dictionary …. error messages in softwaredistribution.log.

    Has anyone seen similar issue?

  61. belgesel says:

    Now every time I install a new PC I have to look after updates. Do they ever start, or not.

    Before this mess it was always clear that after few minutes of issuing wuauclt PC was downloading updates.

    thanks!

  62. autocad kursu says:

    Item has already been added. Key in dictionarys thanks you very nice

  63. film izle says:

    Before this mess it was always clear that afters few minute of issuing wuauclt PC was downloading update thanks you very nice

  64. gaziosmanpaşa says:

    (I should have scrolleds down furthers to see that a fix has now been releaseds, but the workarounds worked just great.)

    thank you very nice

  65. gelinlikler says:

    Item has already been added. Key in dictionarys …. error messages in softwaredistribution.log thanks

  66. havuz says:

    Now every time I install a new PC I have to look afters update. Do they ever start, or not’s thanks you very nice

  67. dermedic says:

    Very nice site, helpful articles – good job, thanks

  68. film izle says:

    Client Event Viewer shows Event ID 16, Source: Windows Update Agent, Category: Software Sync, Description: "Unable to connect…"

    thanks and regards..

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  71. hardingdgh says:

    Is there some prohibition against Vista Home PC’s from using WSUS 3.0 within a workgroup?

    I have home network setup with as a workgroup (not AD).  I have a Win2003 server with WSUS 3.0 installed.  I can get my WinXP Pro, WinXP Home, Vista Pro computers to update against the WSUS server.   No matter what I try I cannot get my Vista Home PC to updated against the WSUS 3.0 server.  

    I have been Googling for more than a week and I’ve seen several articles with users stating they can’t get their Vista Home PC’s to update via the WSUS server.

    I do have connectivity between server and PC.  I have a WSUS shared drive mapped onto the Vista Home PC.   I am able to RemoteDesktop into the WSUS server from the Vista Home PC.

    I welcome you suggestions and/or URLS

    Thank you 🙂

  72. mirc says:

    Client Event Viewer shows Event ID 16, Source: Windows Update Agent, Category: Software Sync, Description: "Unable to connect..???

  73. mirc yükle says:

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  74. mirc says:

    Office 2003 Service Pack 1" in my list of updates.  It is not listed under "Declined" and it is not listed under "Any Except Declined". I do have Office 2003 Service Pack 2 and 3, and I have "Office 2003 Service Pack 1 for English User Interface Pack" and

  75. kafkasya says:

    Отвечу

    В частности, были освещены вопросы изъятии земельных участков и иных объектов недвижимости для ?государственных нужд

  76. karot says:

    This morning I received notice from Microsoft about a potential issue with WSUS 3.0 – specifically installations

  77. kartvizit says:

    Office 2003 Service Pack 1" in my list of updates.  It is not listed under "Declined" and it is not listed under "Any Except Declined". I do have Office 2003 Service Pack 2 and 3, and I have "Office 2003 Service Pack 1 for English User Interface Pack" and

  78. Alf says:

    Hi,

    I got the same error and did not have that SP1 for O2k3 in my WSUS Server. I applied the patch referenced at

    http://support.microsoft.com/kb/954960#top (it needs to be applied in the server only) and forced the update in the clients. Seems to work fine.

    Alf

  79. Tom B says:

    Unfortunately, I’m not running Office 2003. Have an almost-new server running Windows 2003 Server sp2, with Dynamics SL, and Office 2007. Getting the same old tedious ‘windows update client failed to connect with error 0x80244010’

    Run clientdiag.exe, and it reports everything passes, connects to the proper server (running wsus 3.0.600.374)

    Stopped auto updates, emptied out the Windowssoftwareupdates folder, and restarted it, same error.

    I can IE to update.microsoft.com and it finds the updates that are sitting on the wsus server, but which it can’t see.

    Am I just sunk?

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    Nightmare – the system put in place to handle bugs/patches/updates has got a bug(s) in it 🙁

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  83. gdoran says:

    From what I can tell, Office 2003 sp1 was already superceeded by Office 2003 sp3.  Does this still apply?  Here is what I get on the client:

    50 PT +++++++++++  PT: Synchronizing server updates  +++++++++++

    2009-04-03 15:41:44:673 1036 f50 PT  + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://ipsads-01/ClientWebService/client.asmx

    2009-04-03 15:41:44:751 1036 f50 PT WARNING: Cached cookie has expired or new PID is available

    2009-04-03 15:41:44:751 1036 f50 PT Initializing simple targeting cookie, clientId = 3b449fda-4a47-467e-89ac-121f70c5e04a, target group = , DNS name = csxp-1404.ipsmerchant.local

    2009-04-03 15:41:44:751 1036 f50 PT  Server URL = http://ipsads-01/SimpleAuthWebService/SimpleAuth.asmx

    2009-04-03 15:41:44:798 1036 f50 PT WARNING: GetCookie failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200

    2009-04-03 15:41:44:798 1036 f50 PT WARNING: SOAP Fault: 0x00012c

    2009-04-03 15:41:44:798 1036 f50 PT WARNING:     faultstring:Fault occurred

    2009-04-03 15:41:44:798 1036 f50 PT WARNING:     ErrorCode:ServerChanged(4)

    2009-04-03 15:41:44:814 1036 f50 PT WARNING:     Message:Server rolled back since last call to GetCookie

    2009-04-03 15:41:44:814 1036 f50 PT WARNING:     Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/GetCookie&quot;

    2009-04-03 15:41:44:814 1036 f50 PT WARNING:     ID:6c5c5b43-6536-477a-9424-5ecd4c782c2c

    2009-04-03 15:41:44:814 1036 f50 PT WARNING: PTError: 0x80244015

    2009-04-03 15:41:44:814 1036 f50 PT WARNING: GetCookie_WithRecovery failed : 0x80244015

    2009-04-03 15:41:44:814 1036 f50 PT WARNING: RefreshCookie failed: 0x80244015

    2009-04-03 15:41:44:814 1036 f50 PT WARNING: RefreshPTState failed: 0x80244015

    2009-04-03 15:41:44:814 1036 f50 PT WARNING: Sync of Updates: 0x80244015

    2009-04-03 15:41:44:845 1036 f50 PT WARNING: Cached cookie has expired or new PID is available

    2009-04-03 15:41:44:845 1036 f50 PT Initializing simple targeting cookie, clientId = 3b449fda-4a47-467e-89ac-121f70c5e04a, target group = , DNS name = csxp-1404.ipsmerchant.local

    2009-04-03 15:41:44:845 1036 f50 PT  Server URL = http://ipsads-01/SimpleAuthWebService/SimpleAuth.asmx

    2009-04-03 15:41:45:157 1036 f50 Agent  * WARNING: Failed to synchronize, error = 0x80244015

    2009-04-03 15:41:45:173 1036 f50 DnldMgr File locations for service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 changed

    2009-04-03 15:41:45:173 1036 f50 Agent Server changed and need resyncing with server

    2009-04-03 15:41:45:267 1036 f50 PT +++++++++++  PT: Synchronizing server updates  +++++++++++

    2009-04-03 15:41:45:267 1036 f50 PT  + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://ipsads-01/ClientWebService/client.asmx

    2009-04-03 15:41:45:767 1036 f50 PT WARNING: SyncUpdates failure, error = 0x8024400E, soap client error = 7, soap error code = 400, HTTP status code = 200

    2009-04-03 15:41:45:767 1036 f50 PT WARNING: SOAP Fault: 0x000190

    2009-04-03 15:41:45:767 1036 f50 PT WARNING:     faultstring:Fault occurred

    2009-04-03 15:41:45:767 1036 f50 PT WARNING:     ErrorCode:InternalServerError(5)

    2009-04-03 15:41:45:767 1036 f50 PT WARNING:     Message:(null)

    2009-04-03 15:41:45:767 1036 f50 PT WARNING:     Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates&quot;

    2009-04-03 15:41:45:767 1036 f50 PT WARNING:     ID:20ad21de-5d25-4523-a30d-7f030a838e34

    2009-04-03 15:41:45:767 1036 f50 PT WARNING: PTError: 0x8024400e

    2009-04-03 15:41:45:767 1036 f50 PT WARNING: SyncUpdates_WithRecovery failed.: 0x8024400e

    2009-04-03 15:41:45:767 1036 f50 PT WARNING: Sync of Updates: 0x8024400e

    2009-04-03 15:41:45:767 1036 f50 PT WARNING: SyncServerUpdatesInternal failed: 0x8024400e

    2009-04-03 15:41:45:767 1036 f50 Agent  * WARNING: Failed to synchronize, error = 0x8024400E

    2009-04-03 15:41:45:782 1036 f50 Agent  * WARNING: Exit code = 0x8024400E

    2009-04-03 15:41:45:782 1036 f50 Agent *********

    2009-04-03 15:41:45:782 1036 f50 Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]

    2009-04-03 15:41:45:782 1036 f50 Agent *************

    2009-04-03 15:41:45:782 1036 f50 Agent WARNING: WU client failed Searching for update with error 0x8024400e

    2009-04-03 15:41:45:782 1036 e18 AU >>##  RESUMED  ## AU: Search for updates [CallId = {9AC8F175-664B-402D-95AA-6B13FE0BDC15}]

    2009-04-03 15:41:45:782 1036 e18 AU  # WARNING: Search callback failed, result = 0x8024400E

    2009-04-03 15:41:45:782 1036 e18 AU  # WARNING: Failed to find updates with error code 8024400E

    2009-04-03 15:41:45:782 1036 e18 AU #########

    2009-04-03 15:41:45:782 1036 e18 AU ##  END  ##  AU: Search for updates [CallId = {9AC8F175-664B-402D-95AA-6B13FE0BDC15}]

    2009-04-03 15:41:45:782 1036 e18 AU #############

    2009-04-03 15:41:45:798 1036 e18 AU AU setting next detection timeout to 2009-04-04 01:41:45

    2009-04-03 15:41:45:798 1036 e18 AU Setting AU scheduled install time to 2009-04-04 08:00:00

    2009-04-03 15:41:50:782 1036 f50 Report REPORT EVENT: {C055E9E4-F989-49A1-B73A-FB0B1323436

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  86. real estate attorney connecticut says:

    Thank you for providing the workaround steps to fix this critical issue that prevents computers from receiving updates from the WSUS server. One of my business friends owns a Vista Home PC with Win2003 server connected to it. He can’t get it to update via the WSUS server! Any suggestions?

  87. dissertation says:

    updates from the WSUS server. One of my business friends owns a Vista Home PC with Win2003 server connected to it. He can’t get it to update via the WSUS server! Any suggestions?

  88. Holger Ronecker says:

    Is there a way to deploy this update with the Database for the WSUS Server being a SQL server and not the internal database?

    This update fails here complaining that no connection to the <WSUS-Server>MICROSOFT##SSEE can be made.

    best regards,

    Holger

  89. agence says:

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