Error when opening a Word 2007 or 2010 document “The name in the end tag of the element must match the element type in the start tag”

We’ve recently noticed an issue where documents are becoming corrupt after making edits and saving the file.  There have been multiple forum threads related to this particular issue and the purpose of this blog is to try and give you some ideas for how to correct the problem. The one disclaimer worth mentioning is that…


Microsoft Office Word: Basic problem solving tools for when unexpected things happen

Just like many other trades and professions, the Microsoft Office Word support engineer uses a basic set of tools on a daily basis. But while carpenters, cooks, gardeners, and auto mechanics might use physical tools to solve problems, the Word support engineer’s basic tools are a set of Microsoft Knowledge Base articles related to Word….

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