Error when opening a Word 2007 or 2010 document “The name in the end tag of the element must match the element type in the start tag”

We’ve recently noticed an issue where documents are becoming corrupt after making edits and saving the file.  There have been multiple forum threads related to this particular issue and the purpose of this blog is to try and give you some ideas for how to correct the problem. The one disclaimer worth mentioning is that…


"Cannot open the file because the file format or extension is invalid" opening Office files

UPDATE: Upon further analysis of the files that have been submitted to us for investigation, the analysts have determined that the files are encrypted with a private and public key. Unless the private key is available, the files will not be able to be recovered. The private key is more than likely held by the attacker.The…

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Deploy custom templates in Microsoft Office.

When it comes to creating Word documents, everything starts with the template.  You cannot create a document without one and even though the Word application does provide users with many different templates to use by default, there are many scenarios where custom templates will need to be used.  Since many people create their own set…


Word 2007 When Saving Word Document Reviewer name is changing to "Author" or "A1" etc

Recently I worked with few support issues where users had documents with Track Changes enabled. When user make the changes in the document, it shows “username” who made the change. But as soon as they hit SAVE button to save the document, username is replace by either “Author” or “A1” etc. Well the root cause of…

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Microsoft Office Word: Basic problem solving tools for when unexpected things happen

Just like many other trades and professions, the Microsoft Office Word support engineer uses a basic set of tools on a daily basis. But while carpenters, cooks, gardeners, and auto mechanics might use physical tools to solve problems, the Word support engineer’s basic tools are a set of Microsoft Knowledge Base articles related to Word….

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How to disable the Save to SkyDrive functionality in OneNote 2010.

We have been getting a few support cases lately dealing with finding a way to disable the Save to SkyDrive functionality for OneNote.  Since it seems like this is something other people might also find useful, we decided to create this blog post to explain how this can be accomplished. The first thing to mention…


After Installing KB2251419, Microsoft Word 2007 application is crashing

We recently released a security update KB2251419. MS10-056: Description of the security update for Word 2007: August 10, 2010 After installing this security patch, our customers are complaining about Word 2007 application is crashing. This issue happens when you have an “ActiveX control” in Microsoft Word Template and you are creating new document based on…

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"Unspecified Automation Error" after applying MS12-060

MS12-060 is a security update that was released Tuesday, August 14, 2012. This update replaced MS12-027. Some may be seeing “Unspecified Automation Error” when running your Microsoft Office VBA code after installing MS12-060. Update: We have redeployed the MS12-060 update that contains the fix for this issue automatically built in.  The update is now available from the…

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"Get Started with Office Live" (add-in) window keeps popping up after first startup of Word/Excel/PowerPoint (2007)

 There was a new update ‘Office Live Add-in’ that we started offering through Microsoft Update recently for Office 2007. We’ve discovered that if you’re not the user on the machine that installed it (e.g. install add-in, another user logs on), have ‘Do not show me this message again’ checked, click close, then close the application,…

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Office 2013 VBA component stops functioning

We are seeing a few cases where the VBA component of the Office 2013 apps stop functioning.  The applications are working properly when installed.  Then a few days later VBA buttons no longer work.  Here are the scenarios that wehave seen: Word The Macro button is not greyed out but when trying to run or…

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