Word documents using Information Rights Management (IRM) may hang when opening

We have seen reports of Word documents hanging whenever trying to open a document that uses Information Rights Management (IRM) after you apply MS12-057. Additionally, the reports go on to say that a new file may hang when you try to apply IRM protection after installing this security update.

If you suspect you are running into this error, you should be able to resolve the problem by deleting all files in the following path:


also, make sure to rename or delete the following registry key (if you choose to delete the key, be sure to back it up first):

HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\DRM - delete the CachedCorpLicenseServer value

and delete or rename all entries under (if you choose to delete the key, be sure to back it up first):


Microsoft has not confirmed whether the hanging behavior is actually a direct result of installing MS12-057, and the problem is still under investigation.

Comments (1)
  1. Anushka says:

    If you word document get hang then you may get technical support at 1888-224-3943 toll free number. Mega IT Support will offer you Microsoft technical support.

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