After Installing KB2251419, Microsoft Word 2007 application is crashing

We recently released a security update KB2251419.

MS10-056: Description of the security update for Word 2007: August 10, 2010

After installing this security patch, our customers are complaining about Word 2007 application is crashing.

This issue happens when you have an “ActiveX control” in Microsoft Word Template and you are creating new document based on that Word Template.

Currently this issue is under investigation.

The only workaround at this point we have for this issue is to remove ActiveX control from your Word Template.

We do not recommend uninstalling security update KB2251419.

UPDATE about this issue

We have fix available for this issue now. This fix can be downloaded from following link

2449499    Description of the Office Word 2007 hotfix package (Word-x-none.msp): October 26, 2010;en-US;2449499

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Comments (13)
  1. Navdeep Bawa says:

    Hi Chris,

    You are correct. This issue only happens when creating new documents based on template which has ActiveX control.

    We are actively working to get fix this issue.

  2. Navdeep Bawa says:

    Download the fix from following link

    2449499 Description of the Office Word 2007 hotfix package (Word-x-none.msp): October 26, 2010

  3. Navdeep Bawa says:

    Hi John,

    I think you are facing issue with Installing this update. I would suggest you posting your install question at following Fourm…/threads

  4. Navdeep Bawa says:

    If you need more information regarding this issue, Please contact Microsoft Support.

  5. Anonymous says:

    How do I contact Microsoft about getting the fix for this issue? We have a large number of customers affected by this.

  6. Navdeep Bawa says:


    I will update this post once the fix is out.



  7. John says:

    i can ever get it to install i get a error code 646

  8. Chris says:

    Hi Microsoft-Guys

    Several of our Word-Tools crash because of this patch.

    All of our DOTM-tools having selectboxes (which are filled with data at start time) in the templates crash at start / at creating new document. But already created DOCX-douments based on the templates that crash by creating new documents run fine (also the selectboxes getting the code from the same DOTM work as they should). We can provide you with code examples if this helps.

    Please release a new patch asap, we and our customers (not small-caps!) are definitely in trouble!



  9. Chris says:

    Hi there,

    Thanks for trying hard 🙂 Do you keep this site posted when the issue is fixed?



  10. Chris says:

    Hi Navdeep

    Do you have any information about when this will approx. be released? I spoke to the IT dept. of one of our customers today and they have been told that the release will only be distributed in december. This would give us HUGE problems, customers cannot work without our apps for a long time!

    Maybe there aer plans for a private release very early, next 1-2 weeks?



  11. Jon Robertson says:

    Also uninstalling security updates is not recommended by Microsoft, we uninstalled KB 2251419 and the problem was resolved.  Whatever potential security issue is fixed by this update is far less important to our customer than their business workflow.

  12. Jon Robertson says:

    I meant to say "Although uninstalling security updates is not recommended by Microsoft…"

  13. Joe says:

    I don't have credits to contact Microsoft Support  (cost for support request in Europe would be $500.–) but I need this fix so much. Can you please provide a link where I can download it?

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