"Get Started with Office Live" (add-in) window keeps popping up after first startup of Word/Excel/PowerPoint (2007)

 There was a new update 'Office Live Add-in' that we started offering through Microsoft Update recently for Office 2007. We've discovered that if you're not the user on the machine that installed it (e.g. install add-in, another user logs on), have 'Do not show me this message again' checked, click close, then close the application, you still get the popup each time you start Word, Excel, or PowerPoint in Office 2007. No other applications use that add-in so you shouldn't see the problem in other add-ins. I've only confirmed this myself on Windows Vista but in theory this would affect any OS version that has Office 2007 installed with the Office Live Add-in. I have since reported this to the Office Live team.

Screenshot of popup

Keeps popping up every time you launch either Word, Excel, or PowerPoint (2007) even though you check ‘Do not show me this message again’


[Title] Office Live Workspace

Get Started With Office Live

Thanks for installing Office live add-in via Microsoft Update. You can now get started using Office Live Workspace.

This Office Live Workspace lets you:

-Access and view documents from almost any computer with a Web browser
-Open and save online documents directly from Word, Excel, and PowerPoint.

[checkbox] Do not show me this message again       [buttons] Continue | Close


Registry FIX:

We found the issue can be resolved by adding a base registry key named OfficeLive under the HKEY_CURRENT_USER\Software\Microsoft subkey, once that key has been created the next time you start Word it should create two new DWORD entries (FirstRunCredsDeleted and FirstRunDontShow), both set to 1.


WARNING : If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

1. Logged in as the user that has the problem, click on Start, clcik Run, type regedit, click OK.

2. On the left pane expand HKEY_CURRENT_USER, expand Software, select Microsoft.

3. From the Edit menu point to New and select Key.

4. Type OfficeLive and press the Enter key.

5. Close Registry Editor.

6. Start Word, Excel, or PowerPoint, you'll get the prompt, make sure 'Do not show me this message again' is checked, click Continue.

7. Close the application (Word, Excel, or PowerPoint), the registry DWORD values should be created under OfficeLive for that user.




"Fix-It for me" KB article is released for this issue. Please review the following KB

969144 The "Get Started With Office Live" add-in window appears every time that you start certain 2007 Microsoft Office system applications


Comments (8)
  1. Anonymous says:

    I have had many users with this problem and this work around solves it.  Thanks for the post

  2. Anonymous says:

    Thanks for the work-around; it worked like a charm. You point out that messing around in the regeditor is risky, so providing instructions on backing-up the registry would be useful:


    Thanks again!

  3. Anonymous says:

    Thanks for the help, it worked like a snap!

  4. I haven’t tested this myself (just helped someone else with the issue) but to prevent the prompt from popping up on other new users of a machine, create the same registry entries under HKEY_USERS.DEFAULTSoftwareMicrosoftOfficeLive

    This is particularly important for enterprise-deployment of these tools using a local admin or SYSTEM account.  See http://forums.altiris.com/messageview.aspx?catid=15&threadid=54460 for more information.

  5. Portia says:

    Thank you.  This is perfect. It works…yes!  The popup box went away as soon I followed the registy editor, though I must admit it was very annoying every time I opened up in applictions in MS Office to see that Office Live popup.

  6. Tannie says:

    THANK YOU!! The Office Live Update 1.4 download link on Microsoft's website is broken, but this did the trick!!

  7. Crystal says:

    Thanks for this workaround, I've spent 6 months clicking that close button and it was getting really irritating. Took 1 minute to fix.

  8. Norlando says:

    i used MS Office 2003 my whole life and i got used to it,

    so these MS Office 2007 stuff is a little hard for me to figure out,

    especially where everything is.

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