"Word cannot start the converter SSPDFCG_X64.cnv" error when you try to start Word

We are seeing some new reports of folks getting the error “Word cannot start the converter SSPDFCG_X64.cnv” error when you try to start Word.  It seems to happen if you have Nuance software installed on your computer. For information about how to resolve this issue, see the following Nuance website: http://nuance.custhelp.com/app/answers/detail/a_id/6639/~/a-word-cannot-start-the-converter-sspdfcg_x64.cnv-message-appears-when “Word cannot start the converter…


"Do you want to download the converter?" when you try to open a file in Excel, Word or PowerPoint KB Article

Hello, this is Laura from the content team from Microsoft. We are seeing a lot of traffic to this KB article, Error message “Do you want to download the converter?” when you try to open a file in Excel, Word or PowerPoint https://support.microsoft.com/en-us/kb/967950 I can’t figure out why this article is getting so many hits, or what…


Word 2016 Page Setup dialog is missing Other pages section

We are seeing reports of the Page Setup tab is missing the Other Pages section on the dialog.  We have confirmed this issue, and a fix is being released.  If you need this functionality immediately, it is available in the Office Insider channel and is expected to be released to the Current Channel shortly. Update:…

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Word for Mac 2016 crashes when using custom keyboard layouts

We are seeing reports of Word for Mac 2016 crashing in the following scenario:   The crash happens when you are using custom keyboard layouts after installing the latest Office for Mac 2016 update (15.17).    We have confirmed this issue and are working on a permanent solution.  Method 1 will walk you through how to…


Form Controls stop working after December 2014 Updates

For some users, Form Controls (FM20.dll) are no longer working as expected after installing MS14-082 Microsoft Office Security Updates for December 2014. Issues are experienced at times such as when they open files with existing VBA projects using forms controls, try to insert a forms control in to a new worksheet or run third party software that may…


Vulnerability in Microsoft Word Could Allow Remote Code Execution

  Updates are Now Available: Find these links located on the following Office Update Blog http://blogs.technet.com/b/office_sustained_engineering/archive/2014/04/08/april-2014-office-update-release.aspx   As reported, Microsoft is working on a fix to address the recently reported Vulnerability with RTF files in Microsoft Word. Microsoft Security Advisory (2953095) Vulnerability in Microsoft Word Could Allow Remote Code Execution http://technet.microsoft.com/en-us/security/advisory/2953095 The following Security blog contains…

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"Cannot open the file because the file format or extension is invalid" opening Office files

UPDATE: Upon further analysis of the files that have been submitted to us for investigation, the analysts have determined that the files are encrypted with a private and public key. Unless the private key is available, the files will not be able to be recovered. The private key is more than likely held by the attacker.The…

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Office 2013 VBA component stops functioning

We are seeing a few cases where the VBA component of the Office 2013 apps stop functioning.  The applications are working properly when installed.  Then a few days later VBA buttons no longer work.  Here are the scenarios that wehave seen: Word The Macro button is not greyed out but when trying to run or…

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Word documents using Information Rights Management (IRM) may hang when opening

We have seen reports of Word documents hanging whenever trying to open a document that uses Information Rights Management (IRM) after you apply MS12-057. Additionally, the reports go on to say that a new file may hang when you try to apply IRM protection after installing this security update. If you suspect you are running…