Greetings, all, I’m back from TechEd in Madrid. It was a great time: I had the opportunity for some in-depth discussions with WS/SC MVPs and customers, the sessions were great, and I got to practice my Spanish. (Oh, yes, and the food was phenomenal.) Since we just finished TechEd, this week’s roundup includes a lot…
Tag: System Center 2012 – Service Manager
Week of June 10: Blog posts by WS/SC MVPs
Hi, all, Wow—what a spring! Between traveling for community events, on-campus events, and TechEd, it’s been a while since I posted this blog roundup. However, regardless of everything else going on I had to do this one with all the news from TechEd North America, as presented by our MVPs in Windows Server and System…
Week of April 8: New blogs from Windows Server/System Center MVPs
Hi, all, Christa Anderson here with your latest blogs from Windows Server and System Center MVPs. It must be spring: Microsoft Management Summit is this week in Las Vegas (with several MVPs presenting or participating in Birds of a Feather sessions) and several MVPs announced that they were renewed as MVPs on April 1. Seattle even had…
Copying User Roles Between Environments in Service Manager 2012
If you’ve ever created user roles in a test or pre-production Service Manager environment and wanted to copy them to a production environment, you’ll have noticed there is no ability to export from one environment to another. Likewise, if you support multiple business units in your environment and therefore need multiple user roles that are…
Automating Backups of Custom Management Packs in Service Manager 2012
During a disaster recover scenario, it would be nice to know that all of your custom data is backed up as much as possible. While there are a few things within Service Manager that do not get saved to management packs, most items do. If you have custom management packs in Service Manager, you can…
Extending the Service Request Form and Exposing the Request Offering Field in System Center 2012: Service Manager
In Service Manager the portal is used to submit new incidents and service requests. Once an end-user submits a new service request through the portal, there is no way out-of-the-box to change the request offering if the end-user chose the wrong offering. This is a fairly common scenario that our tier 1 teams see as…
Sending mail to users in the “Configuration Items: Computers, Services and People” field in System Center 2012 SP1 – Service Manager
The latest revisions to the Exchange Connector creates configuration items for the users on the To or Cc lines of an e-mail, then adds a relationship to those objects via the “Configuration Items: Computers, Services and People” field on the service request and incident request. Recently one of our partners asked us to create an…
Automating Service Manager Service Request Catalog Deployment through PowerShell and CSV files
Goals The purpose of this post is to provide users of System Center 2012 – Service Manager with the ability to deploy a service catalog of any size to their Service Manager environment through automation. The portal is laid out in a way that an end user first identifies a category related to the problem…