Extending the Service Request Form and Exposing the Request Offering Field in System Center 2012: Service Manager

In Service Manager the portal is used to submit new incidents and service requests. Once an end-user submits a new service request through the portal, there is no way out-of-the-box to change the request offering if the end-user chose the wrong offering. This is a fairly common scenario that our tier 1 teams see as…

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Sending mail to users in the “Configuration Items: Computers, Services and People” field in System Center 2012 SP1 – Service Manager

The latest revisions to the Exchange Connector creates configuration items for the users on the To or Cc lines of an e-mail, then adds a relationship to those objects via the “Configuration Items: Computers, Services and People” field on the service request and incident request. Recently one of our partners asked us to create an…

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