Copying User Roles Between Environments in Service Manager 2012

If you’ve ever created user roles in a test or pre-production Service Manager environment and wanted to copy them to a production environment, you’ll have noticed there is no ability to export from one environment to another. Likewise, if you support multiple business units in your environment and therefore need multiple user roles that are…

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Automating Backups of Custom Management Packs in Service Manager 2012

During a disaster recover scenario, it would be nice to know that all of your custom data is backed up as much as possible. While there are a few things within Service Manager that do not get saved to management packs, most items do. If you have custom management packs in Service Manager, you can…

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Extending the Service Request Form and Exposing the Request Offering Field in System Center 2012: Service Manager

In Service Manager the portal is used to submit new incidents and service requests. Once an end-user submits a new service request through the portal, there is no way out-of-the-box to change the request offering if the end-user chose the wrong offering. This is a fairly common scenario that our tier 1 teams see as…

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Sending mail to users in the “Configuration Items: Computers, Services and People” field in System Center 2012 SP1 – Service Manager

The latest revisions to the Exchange Connector creates configuration items for the users on the To or Cc lines of an e-mail, then adds a relationship to those objects via the “Configuration Items: Computers, Services and People” field on the service request and incident request. Recently one of our partners asked us to create an…

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