Extending the Service Request Form and Exposing the Request Offering Field in System Center 2012: Service Manager

In Service Manager the portal is used to submit new incidents and service requests. Once an end-user submits a new service request through the portal, there is no way out-of-the-box to change the request offering if the end-user chose the wrong offering. This is a fairly common scenario that our tier 1 teams see as…

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