Copying User Roles Between Environments in Service Manager 2012

If you’ve ever created user roles in a test or pre-production Service Manager environment and wanted to copy them to a production environment, you’ll have noticed there is no ability to export from one environment to another. Likewise, if you support multiple business units in your environment and therefore need multiple user roles that are…

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Week of March 25: New blogs from Windows Server/System Center MVPs

Hi, all, Christa Anderson here with this week’s MVP blog update. Here’s a quick overview of what the MVPs have in store for you this week. Check the blog links below for details. In how-to news this week, Roberto di Lello and Darren Mar-Elia posted blogs and videos about using Group Policy, Aidan Finn explains…


Automating Backups of Custom Management Packs in Service Manager 2012

During a disaster recover scenario, it would be nice to know that all of your custom data is backed up as much as possible. While there are a few things within Service Manager that do not get saved to management packs, most items do. If you have custom management packs in Service Manager, you can…


Upgrading Operations Manager 2012 to SP1: The CDM Monitoring and Management Experience

Introduction Hi, I’m Dave Hatton and welcome to my 1st System Center  – Operations Manager (OM) technical blog.  I’m a Senior Systems Engineer on the Cloud and Datacenter Management (CDM) Monitoring and Management team (M&M), and my primary focus has been supporting our OM infrastructure. The CDM M&M team run what some have referred to…

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Week of March 18: New blogs from Windows Server/System Center MVPs

Hi, all, Christa Anderson, community lead from the Partner and Customer Ecosystem here with this week’s roundup of MVP blogs related to Windows Server and System Center. Here’s an example of the content in the MVP blogs linked below. If you’re still using Windows Server 2008R2 and/or Windows 7, be sure to check out this…


Week of March 11: New blogs from Windows Server and System Center MVPs

Greetings, all, Christa Anderson here with another MVP blog roundup. This week, MVPs have created lots of new resources. For example, for those interested in Remote Desktop Services, there’s the latest edition of the “VDI Smackdown” (a vendor-neutral analysis of VDI offerings), an evaluation of Remote Desktop Services in Windows Server 2012, and a new TechNet…


Extending the Service Request Form and Exposing the Request Offering Field in System Center 2012: Service Manager

In Service Manager the portal is used to submit new incidents and service requests. Once an end-user submits a new service request through the portal, there is no way out-of-the-box to change the request offering if the end-user chose the wrong offering. This is a fairly common scenario that our tier 1 teams see as…


Sending mail to users in the “Configuration Items: Computers, Services and People” field in System Center 2012 SP1 – Service Manager

The latest revisions to the Exchange Connector creates configuration items for the users on the To or Cc lines of an e-mail, then adds a relationship to those objects via the “Configuration Items: Computers, Services and People” field on the service request and incident request. Recently one of our partners asked us to create an…

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