Troubleshoot Bluetooth Device Issues

Troubleshoot Bluetooth Device Issues   Sometimes, we may be puzzled by the issues of Bluetooth devices. I would like to share some ideas about how to troubleshoot these issues. First of all, please make sure the software and drivers for the Bluetooth devices are properly installed and configured. Also, we can take the following steps…

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Change the Number of Recent Items Displayed in Windows 7 Jump List

To change (increase or decrease) the number of recent items displayed in Windows 7 Jump List, please try  the following methods:   Method 1:   1. Right click on Start button. 2. Select Properties. 3. Switch to Start Menu tab and click Customize button. 4. Under the “Start menu size” section at the bottom of…

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Internet Explorer Stops Responding, Stops Working, Or Restarts

Internet Explorer stops responding, stops working, or restarts    SYMPTOM    When you use Internet Explorer, it does not work. Internet Explorer may work for a while, but then it may stop; or, Internet Explorer may restart unexpectedly; or, an error message appeared.     CAUSE    Internet Explorer problems can be caused by a…

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Error "0x81000015" Appears When You Back Up Files in Windows 7

SYMPTOM   When performing a backup of the system to an external USB drive, the following error appears in the action center “Windows Backup could not create a zip file. This could be because the drive that Windows is installed on does not have enough space or it could be a temporary error. Make sure…

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Duplex Print Does not Work in Windows 7

SYMPTOM   Duplex print does not work in Windows 7. However, it works on your Windows XP computer with the same printer. This issue persists after updating printer driver.   CAUSE   In earlier versions of windows, there was an option to say that a duplex unit was installed under printer properties.  Windows 7 has…

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Error "0x0000052e" Appears When You Try to Install a Network Printer in Windows 7

SYMPTOMS   When you try to install a network printer on a computer that is running Windows 7, you receive the following error message:   Windows cannot connect to the printer (details: Operation failed with error 0x0000052e)   CAUSE   This problem can occur if the credentials on the Windows 7 client do not match…

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Restore Points Lost After System Rebooting

SYMPTOMS   System Restore points are missing after system reboots. When the issue happens, one or more of the following events could be logged:   Event ID 22: Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered. This might happened if an error occurred during Windows…

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"Peer Name Resolution Protocol" Service Could not be Started and HomeGroup Is not Working

  SYMPTOM   You cannot join a HomeGroup with an error message “Windows cannot set up a HomeGroup on this computer. Error code: 0x80630801”.   In addition, you may observe the issue that “Peer Networking Grouping” service cannot be started on this computer.   CAUSE   The error code 0x80630801 means PEER_E_CERT_STORE_CORRUPTED. The Identity Store…

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The Value of OEMBackground Registry Key Resets Back to 0 after Theme Gets Changed

  SYMPTOMS   You are setting this registry value so that you can see a custom welcome screen background:   [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\Background] “OEMBackground”=dword:00000001   However, this registry key resets back to zero after you click, select or create a different theme in the “Personalization” control panel, hence the custom background no longer shows.   CAUSE  …

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