The Value of OEMBackground Registry Key Resets Back to 0 after Theme Gets Changed

  SYMPTOMS   You are setting this registry value so that you can see a custom welcome screen background:   [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\Background] “OEMBackground”=dword:00000001   However, this registry key resets back to zero after you click, select or create a different theme in the “Personalization” control panel, hence the custom background no longer shows.   CAUSE  …


Windows 7 Upgrade Advisor tool failed to run with the error message “Windows 7 Upgrade Advisor was unable to reach the Microsoft server for compatibility information. Check your Internet connection and try again later.”

  SYMPTOM   When you run the Windows 7 Upgrade Advisor tool on a system which use a proxy to access the Internet you receive the error:   “Windows 7 Upgrade Advisor was unable to reach the Microsoft server for compatibility information.  Check your internet connection and try again later.”   In the error log…


Microsoft 6to4 Adapter is not Working.

Microsoft 6to4 adapter is not working.   SYMPTOM   Microsoft 6to4 adapter is not working.   In Device Manager, you can see the following error in Device Status box:   This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)   CAUSE   The installed network adapter…


General Troubleshooting steps for the Windows Update issue

General Troubleshooting steps for the Windows Update issue   SYMPTOM   Our customers may meet Windows Update related issues.   RESOLUTION   Here are some general troubleshooting methods for the Windows Update issues.   Before moving on, please check the failed updates’ names and IDs to verify that if they are the special updates (such…


Mount Point Folder May Disappear in Share Folder in Windows 7

SYMPTOM   You have a share folder which contains volume mount points in Windows Server 2008 or Windows Server 2008 R2. Sometimes the mount point folders appear as “hidden” when you navigate through the content of the folders and clicks “back” in Windows Explorer in Windows 7.   CAUSE   This is a known issue…


Activate Windows 7

STEPS To activate Windows 7, perform these steps:  1.    Click the Start button, Right click Computer, click Properties.   2.    Under the Windows activation section at the bottom, click Activate Windows now.   3.    Choose Active Windows online now.    4.    Type your valid Windows 7 product key number, and click the Next button.   …


Error message “one of the USB device attached to this computer has malfunctioned, and Windows does not recognize it”

  SYMPTOM   When you plug a USB device to a Windows 7 computer, a pop-up indicating“One of the USB device attached to this computer has malfunctioned, and Windows does not recognize it” appears.   Meanwhile, in device manager, you will find an error code 43 “Windows has stopped this device because it has reported…