Internet Explorer Stops Responding, Stops Working, Or Restarts

Internet Explorer stops responding, stops working, or restarts    SYMPTOM    When you use Internet Explorer, it does not work. Internet Explorer may work for a while, but then it may stop; or, Internet Explorer may restart unexpectedly; or, an error message appeared.     CAUSE    Internet Explorer problems can be caused by a…


Hide User Folder on Save as Dialog Box

To hide user folder on save as dialog box, perform the following steps: Note: Please backup the Registry first.   1. Click Start, type in regedit.exe in Search box and press enter. If you are prompted by UAC, just click on Yes.   2. In Registry Editor, Locate the following registry subkey:       If…

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The Notification “An Error Has Occurred in the Script on This Page” Appears When You Open Internet Explorer.

SYMPTOM   The notification “An Error Has Occurred in the Script on This Page” appears when you open Internet Explorer.   SOLUTION   To resolve this issue, please follow these methods:   Method 1:   1.      Click Start, and then click Run. 2.      In the Open box, type Regsvr32 urlmon.dll, and then click OK. 3.     …

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New Included Music Files Are not Displayed in Windows Media Player Library

New included music files are not displayed in Windows Media Player library SYMPTOM   You include new music files in Library. However, they are not displayed in Windows Media Player library.   CAUSE   The Windows Media Player database is corrupted.   RESOLUTION   We need to delete the database and then re-add all of…

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Microsoft 6to4 Adapter is not Working.

Microsoft 6to4 adapter is not working.   SYMPTOM   Microsoft 6to4 adapter is not working.   In Device Manager, you can see the following error in Device Status box:   This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)   CAUSE   The installed network adapter…


General Troubleshooting steps for the Windows Update issue

General Troubleshooting steps for the Windows Update issue   SYMPTOM   Our customers may meet Windows Update related issues.   RESOLUTION   Here are some general troubleshooting methods for the Windows Update issues.   Before moving on, please check the failed updates’ names and IDs to verify that if they are the special updates (such…


Error "0x81000015" Appears When You Back Up Files in Windows 7

SYMPTOM   When performing a backup of the system to an external USB drive, the following error appears in the action center “Windows Backup could not create a zip file. This could be because the drive that Windows is installed on does not have enough space or it could be a temporary error. Make sure…

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Windows Media Center Freezes Randomly When Playing DVD

SYMPTOM   On the computer which has a NVIDIA graphics card, when using Windows Media Center, a DVD playback problem occurs. If the subtitles are disabled, all DVDs play correctly without stopping playback; with subtitles enabled it freezes after a couple of minutes, pressing the play button restarts the movie from the beginning. It doesn’t…

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Duplex Print Does not Work in Windows 7

SYMPTOM   Duplex print does not work in Windows 7. However, it works on your Windows XP computer with the same printer. This issue persists after updating printer driver.   CAUSE   In earlier versions of windows, there was an option to say that a duplex unit was installed under printer properties.  Windows 7 has…

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Error "0x0000052e" Appears When You Try to Install a Network Printer in Windows 7

SYMPTOMS   When you try to install a network printer on a computer that is running Windows 7, you receive the following error message:   Windows cannot connect to the printer (details: Operation failed with error 0x0000052e)   CAUSE   This problem can occur if the credentials on the Windows 7 client do not match…

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