Windows Update error 80072f8f

Windows Update error 80072f8f SYMPTOM When running Windows Update, the error code 0x80072f8f was received. CAUSE Regarding the error code 80072f8f, it means “ERROR_INTERNET_DECODING_FAILED” which caused by the Internet Time could not be synchronized with global Update Server. The valid date and time are on the Secure Sockets Layer (SSL) certificate that the Windows Update…

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Clear the Update Failure Information

There is a lot of update failure information listed in Windows Update history, how can I delete it? The Windows Update history is a log that records previous attempts of installation. If an update fails to install, an entry will be added. Even if the update has been installed successfully later, either by installing a…

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Cannot Join a HomeGroup

Cannot Join a HomeGroup  SYMPTOM When trying to join a HomeGroup, after entering the password, the message “Windows cannot set up a HomeGroup on this computer” appeared. SOLUTION Regarding the issue, please try the following methods: 1. Go to “Control Panel\All Control Panel Items\HomeGroup” and click “Start the HomeGroup troubleshooter” link to check the issue. 2. Please…

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Is It Possible To Display the Screensavers on Both Monitors When Dual Monitor Is Configured?

Is it possible to display the screensavers on both monitors when dual monitor is configured? If you configured the dual monitor as “For Duplicate your displays”, the screensaver can be displayed on both monitors; however, if you choose the “Extended your displays” option, this will not work. You can change the display settings of your…

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Gadget Items Are Missing or Crashing Issue

Gadget Items Are Missing or Crashing Issue SYMPTOM Sidebar doesn’t run at start up and the gadgets need to be added every time. SOLUTION First, please run MSCONFIG to check if the sidebar.exe entry is added under Startup tab and go to check if the sidebar.exe entry is added under [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] If it does not…

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Troubleshoot Bluetooth Device Issues

Troubleshoot Bluetooth Device Issues   Sometimes, we may be puzzled by the issues of Bluetooth devices. I would like to share some ideas about how to troubleshoot these issues. First of all, please make sure the software and drivers for the Bluetooth devices are properly installed and configured. Also, we can take the following steps…

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Microsoft Games (Solitaire etc.) Cannot Work Normally in Windows 7

Microsoft Games (Solitaire etc.) Cannot Work Normally in Windows 7 SYMPTOM Microsoft games (Solitaire etc.) cannot work normally in Windows 7 RESOLUTION We can reset the games feature to solve this issue: 1. Go to Control Panel\All Control Panel Items\Programs and Features. 2. Select Turn Windows feature on or off. 3. Uncheck Games. Click OK,…

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Taskbar Thumbnails Disappeared

Taskbar Thumbnails Disappeared SYMPTOM The taskbar thumbnails in Aero stopped working. Please Note: Taskbar Thumbnail Preview only works when you have enabled Aero in Windows 7, for more information, please refer to: What is the Aero desktop experience? http://windows.microsoft.com/en-US/windows7/What-is-the-Aero-desktop-experience RESOLUTION First, please apply the update in the following Knowledge Base article and see if it…

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Start Menu Items Missing

  Start Menu Items Missing   SYMPTOM   Accessories and Startup menu items disappeared from the Default User profile. But they are existed in the domain administrator account and in C:\ProgramData\Microsoft\Windows\Start Menu\Programs   RESOLUTION      First, please check if the items exist in:   %AppData%\Microsoft\Windows\Start Menu\Programs   If they exist and the computer is…

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Change the Number of Recent Items Displayed in Windows 7 Jump List

To change (increase or decrease) the number of recent items displayed in Windows 7 Jump List, please try  the following methods:   Method 1:   1. Right click on Start button. 2. Select Properties. 3. Switch to Start Menu tab and click Customize button. 4. Under the “Start menu size” section at the bottom of…

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