Windows Update error 80072f8f


Windows Update error 80072f8f

SYMPTOM

When running Windows Update, the error code 0x80072f8f was received.

CAUSE

Regarding the error code 80072f8f, it means “ERROR_INTERNET_DECODING_FAILED” which caused by the Internet Time could not be synchronized with global Update Server. The valid date and time are on the Secure Sockets Layer (SSL) certificate that the Windows Update website uses. In this scenario, the Windows Update scan operation is unable to scan the computer for updates successfully.

RESOLUTION

Please take the following steps to check the issue:

1. Click the “Start” button, type “Date and Time” in the Search bar, and then click “Date and Time” in the Programs list.

2. In the “Date and Time Settings” dialog box, please perform the following:

    1) Check the time and date on system:

        In the “Date and Time” dialog box, click “Change date and time”, configure the correct date and time and click OK.

    2) Ensure the Time zone setting is correct.

    3) Configure Internet Time Setting:

        a) Switch to the “Internet Time” tab and then click Change settings.
        b) Select the check box next to “Synchronize with an Internet time server”, select the time server “time.windows.com”, and then click “Update now”.
        c) Then Click OK to apply the settings.

Please restart the computer and check the issue.

Comments (18)

  1. Anonymous says:

    Hi Eric,

    Glad to know this helps! If you need any help about Windows 7, you are welcome to post in our forum:

    Windows 7 IT Pro Forums

    social.technet.microsoft.com/…/w7itpro

    Have a nice day!

  2. Anonymous says:

    thank you

  3. Anonymous says:

    It’s very useful :)

  4. Dirtysausage says:

    Did all the steps and its not working

  5. eric says:

    thanks for the help it worked great!!

  6. Saboor says:

    I have window 7 enterprises and for the last 6 Month could not update it always it shows that no important update available. Your assistance in this regards would be highly appreciated. Thanks in advance

  7. John Smith says:

    Well, I believe your problem is kinda related with corrupt OS files, incorrect system settings and so on. What you have to do is simply check system files for corruption, restore your machine to an earlier date. Use a hotfix available and if doesn't work go with the other options. Follow the steps given below until your problem is completely resolved. The steps given below can be used for System File Checker and System Restore.

    Use System File Checker:

    1. Insert Windows installation disc.

    2. Click the Start button.

    3. Point to All Programs | Accessories.

    3. Select Run.

    4. Type the following:

    CMD

    5. Press ENTER.

    6. In the Command Prompt dialog type following command:

    SFC /SCANNOW

    7. After the process is successfully performed, type EXIT and press ENTER. Reboot your machine for the changes to take effects.

    Use System Restore:

    1. Click Start, point to All Programs | Accessories | System Tools.

    2. Select System Restore.

    3. A wizard opens.

    4. Click Next.

    5. Select a previous restore point.

    6. Confirm the action and follow the on-screen instructions.

    Hotfix: smitalandvikas.com/reginout

  8. Brian K says:

    Setting the time correctly (from time.windows.com) got my updates working.

  9. Global Window Support says:

    For Windows7 Tech Support
    contact on 1-800-935-053
    http://www.computertechsupport.us/

  10. Angelsims says:

    This is not fixing the error code 80072f8f in windows update issue at all why? Why is no one fixing this for many with this error code. We need a patch or something has to be fixed…

  11. Karim says:

    I got this error before and it was related to deep-inspection feature on fortigate firewall.

  12. Mark Ban says:

    For all kind of PC problems call 1-800-951-723

  13. Mike Page says:

    Hi, I have tried all of the above without success. No updates since December 14. The error occurs when you instruct windows to search for updates. The clock is correct and as yet I have not found a fix that solves the problem.
    Any help would be appreciated.

  14. Jelsomyno says:

    LISTEN EVERYONE!
    time on your computer must be totally correct.
    if it deviates even by 1 minute you will get error.
    so, google for word "time" and you will get websites that will tell you exact time.
    enter that time in your date and time settings and you should be able to run windows update successfully.

  15. Andy says:

    Yep, make that a +1 for deep packet inspection on a Fortigate firewall.

  16. Mark Syms says:

    Something else that causes this is Internet Explorer Enhanced Security Configuration. Disabling this (or maybe adding an appropriate whitelist entry to IE) fixes the update issue.

  17. RingoDave says:

    I have tried all the recommended "fixes" except for telephoning the Helpdesk. My time is synchronised with the internet through the recommended server, all my other programmes update regularly, but Windows 7 (I usually use Firefox) still shows error code
    80072f8f. When I took this to a computer repair shop, it wouldn’t come up with the toolbar flag showing a problem! I would like to have Windows 10 but it is increasingly obvious this is not going to happen unless I exchange my computer.

  18. Pablo Hawkins says:

    We are the leading service provider of support services for software, hardware, and many more support services for all kind of devices. Call us at 1-800-951-723

    https://microzite.com.au/en/