Interview with a Wiki Ninja, Persian-Language Master, and CRM Expert – Payman Biukaghazadeh

Welcome to Interview with a Wiki Ninja!

Let's meet Payman Biukaghazadeh!

Payman Biukaghazadeh's avatar 

Some of Payman's stats:

  • 14K Recognition Points
  • Microsoft Community Contributor in the CRM forum
  • 21 New Articles
  • 377 Article Edits

Some of Payman's top articles:


Let's get to the interview!


  1. Who are you and what do you do? What are your specialty technologies?

    I am Payman Biukaghazadeh; I studied Industrial Engineering, system analysis major.

    I started my working adventures with a couple of BPM and BPR projects in big companies such as IKCO. About 5 years ago I have been engaged in an MS CRM deployment project. After that project my life was completely changed, and I started to devote my whole life to Microsoft Dynamics CRM. At the beginning, I did more analytic jobs, but for now I am more technical than analytic. Currently I am an MCC in MS CRM and struggling to become an MVP! For more information about me, check my website.

  2. What are your big projects right now?

    I am currently working on a cloud solution for clinics management in MS CRM platform. Another big project which I work on is the deployment of CRM for the Final (Iran’s biggest online hypermarket).Currently I have finished the Sport Events Prediction Solution in MS CRM which is specially developed for the Brazil World cup 2014. And as a current job we have to maintain and create new contents on the Persian Dynamics CRM Community.

  3. What is it about TechNet Wiki that interests you?

    When I started to learn about the MS CRM, it really came complicated to me. But with the help of Technet Wiki, I succeed to learn a lot of things. When I think about the Wiki it really really looks interesting: Others helped me to improve my skill, now it’s time for me to help others to improve their skills. So, I consider my activities in Technet Wiki and forums as a TASK to help other people. It is interesting idea. Isn’t it?

  4. On what Wiki articles do you spend most of your time?

    This article about customizing charts in CRM 2011 took about 10 days for me to gather content and write it.

  5. Who has impressed you in the Wiki community, and why?

    Definitely he is Ed. Lots of activities on almost all sections of MS Social. Unbelievable. I think he has more than 24 hours a day!

  6. What are your top 5 favorite Wiki articles?

    Claims based authentication for CRM 2011 is one of my favorite articles. The other one is Plugin Registration Console Application (a good article by Jamie Miley).

  7. What could we do differently on TechNet Wiki?

    Currently the official knowledge about the products are published on MS libraries. Is there any possibility that the community also contribute to these articles on Wiki?

  8. What does success look like for TechNet Wiki?

    Someday, there would be no need for Microsoft libraries and everything about the knowledge of the MS products would be created by community in Technet Wiki. This is an ideal destination, but when we reach that, it is a complete success for Wiki (my opinion! :D).


Thank you, Payman, for all your community contributions! We love having someone in our community who is an expert in the Persian language and in CRM!

   - Ninja Ed 

Comments (18)

  1. Shanky_621 says:

    I like your idea about successful wiki. But doubt how much feasible it is. Congratulations for Interview. And Yes Ed has works 26 Hrs a day.:P

  2. Good to know you Payman!
    Thanks Ed! You are really a rock star of this community!

  3. Durval Ramos says:

    Payman, congratulations for the excellent work on Community !

  4. Shanky, yes I work 26 hours a day. =^)

    I actually carry the Twilight Zone around with me, so strange things tend to happen. Thanks!

  5. "Someday, there would be no need for Microsoft libraries and everything about the knowledge of the MS products would be created by community in TechNet Wiki." – Payman

    I agree with Shanky, that this is a great goal! Is it possible? Probably not. There will always be a need for "official" content. But I do believe that the Wiki will grow and grow and that people will continue to exchange these ideas so that the Wiki will become
    as valuable as the core Libraries. So this is a great goal to have!

    For example, when we first launched TechNet Wiki, about 80% of the articles were written by Microsoft Technical writers and escalation engineers. But now that’s shifted where it’s more like 15% are written by Microsoft employees and 85% are community members!
    This is fantastic progress!

  6. pituach says:

    Congratulations for Interview, Payman 🙂
    * We need push the Microsoft team to add RTL/LTR buttons to WIKI’s text editor (and to the forums) , for the benefit of writing articles in RTL languages​​.

  7. Pituach, can you explain RTL/LTR? Why is that beneficial?


  8. They are Right to Left and Left to Right! For Persian and Arabic languages which are written from right to left, writing Wiki articles are difficult. After we have set the "Right align", it is also to be set to "Right to Left". There is similar facilities
    in Word for both. If you do not set these both, your text looks awful. But in Wiki, you could easily put a "direction:rtl" in HTML, or use "Right CTRL + Right Shift" in editor. So, there is no issue about it.

  9. Congratulations Payman. That´s great. 🙂

  10. Payman, thanks for explaining that!

  11. pituach says:

    Payman, You should not edit the HTML code manually, If the editor had this option (RTL/LTR buttons) 🙂 This is why we are using WYSIWYG text editor and we are not writing pure HTML code!
    * This is something that Microsoft’s developers need to add to the editor in several minutes of work. Yes we can edit the HTML, and each time that we need to write a sentence in English then we can go to the HTML and write some code (if we know HTML+CSS) and
    then when we are going back to our RTL language we need to go back to the HTML code and again add some code.

    We can do it, the same way we can write a sentence 10 million times, but I prefer to use copy and paste and not write the same sentence 10 million times (actually I will write a small script that will do it in a loop and not use the copy/paste as well, but
    this is only an analogy to what we are doing if we don’t have RTL/LTR buttons)
    ** Right CTRL + Right Shift do not work in all browsers & some time we need in the same paragraph a part which is different and using "Right CTRL + Right Shift" will change the direction for whole paragraph!
    *** This blog explain how easy it is to add those buttons to the editor:
    This is something I did more about 10 years ago on my editors, and can be done even better if we have more then several minutes of work 🙂

  12. pituach says:

    Ed, there were several discussions about this issue in the past, which you participated in some of them (in the forum). I think that my message above could be tip of the iceberg of reasons.
    * there is an option to add buttons that will be in a hidden div element and the user will be able to choose if to use advanced editing or simple editor (This is my recommendation)

  13. Ed (DareDevil57) says:


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