TechNet Wiki Community Council Spotlight: Collaborating with Microsoft Field Representatives


Today I will report on Focus Area #14. We have an ever growing and changing list of focus areas: TechNet Wiki Community Council: Areas of Focus

The goal of initiative #14 is to involve Microsoft Services employees in TechNet Wiki wikiing. There are over 20,000 employees in the Microsoft Services organization and they comprise the largest division inside of Microsoft. Each day they serve global companies across multiple industries.  Throughout a week, these employees contribute to discussion threads, message boards, Yammer, newsletters, and more. The list below includes a few ideas to integrate the TechNet Wiki into your daily activities:

  • Consolidate and summarize email threads into a new wiki article – A long email thread can be difficult to read and decipher. Take a few minutes to capture the pertinent points and important information in a wiki page.
  • Reply to an email the wiki way. First, write a wiki article. Second, reply to the email thread with a link to the wiki page. This is a great way to collaborate with people in another company and to help the community globally.
  • Reply to a message forum the wiki way. First, write a wiki article. Then, reply to the message forum with a wiki link.
  • Highlight and promote the TechNet Wiki in all newsletters – Do you publish a periodic newsletter or do you manage an email distribution list? You could add a new section in your newsletter to endorse TNWiki. Or, send your email list the "Why Wiki" blog series.
  • Use TechNet Wiki as the location for best practices documents or as documentation for a tool.

  

There are so many reasons to wiki. Jump in, have fun, and help the community!

Comments (8)

  1. Thank you for focusing on the contributions of Microsoft employees. Especially Brian Wren and Tim Macaulay (and many others) are doing a great job. It would be fine if your post encourages even more MS field representatives to write Wiki articles as a
    side effect of their daily work. By the way: Tim published even more article than Ed + Naomi.

  2. Durval Ramos says:

    This is a positive attitude not only for the TechNet Wiki, but for every big Companies that has one or more Knowledge Bases for developers or business members.

  3. I love this: "Reply to an email the wiki way." — It’s very valuable to break it down into a simple, easy-to-explain and easy-to-do process like this!

  4. Years ago we talked about introducing a policy where we required the original poster to do a wiki write-up if someone answered their questions. It’s a way of saying ‘hey, someone helped you – now you have to offer that same help to everyone else’.

  5. Anonymous says:

    This blog is a follow up to our last list of Wiki Ninja Blog Authors: Council Spotlight: Who are the

  6. Anonymous says:

    Are you a community lead or SME and are you looking for ways to energize your community? Maybe you are

  7. I think it is a nice idea to Collaborating with Microsoft Field Representatives.Thank U! and the Field Representatives Thank U U 2..