Today is the first of a 3-part interview series (Part 2 is coming on August 20th and Part 3 on August 27), and we are honoring an energetic group of content contributors from Southeast Asia.
They are the MVPs from Indonesia, Thailand, Vietnam, and Sri Lanka.
In part 1 of this trilogy, Tiffena interviews Lillian Quek (blog, Twitter) and Singapore based Indonesia MVP Riwut Libinuko (TechNet Profile). (See Part 2 the interviews with Southeast Asia MVP Contributors).
We have been working with Lilian and her MVPs for over a year and the group has been cranking out amazing community content!
Lilian, who are you, where are you, and what do you do?
My name is Lilian Quek and I’m the Community Program Manager managing the Microsoft Most Valuable Professional (MVP) Program for Southeast Asia.
Based in Singapore, my role as a CPM is a key part of a virtual team that is highly focused on maintaining the critical relationship between influencer customers and Microsoft.
This includes maintaining high levels of satisfaction while enhancing the influence customer personal experience and levels of engagement to drive up positive perceptions of Microsoft's image and market adoption of Microsoft products and services.
Lillian, what motivates you to work with the MVPs on the Technet Wiki?
SE Asia MVPs have always been passionate on sharing their knowledge with the community.
In recent years, there has been an increasing demand for localized content in SE Asia countries especially countries where English language is not their mother-tongue.
MVPs have been stepping forward to volunteer their time to create local language content for the community and I believe this initiative is a Win-Win situation for both MVPs and the TechNet Wiki platform.
I am happy and feel motivated when I see my MVPs contributing to TechNet Wiki having their reputation and credibility built up because of their contribution.
It not only serves as a good learning opportunity for them, but MVPs also get to interact and receive attention from Microsoft too.
How do you see the Technet Wiki fitting into your local community ecosystem?
The community has always played a crucial role in Microsoft technology.
In the recent years, there has been a surging demand for local language content in SE Asia countries, which clearly indicates a preference of the community of users whose first language is not English.
Having a library of resource written by the community for the community and who is willing to share their knowledge is important and essential for the local community ecosystem to grow healthily. On the other hand, TechNet Wiki is basically a Community oriented platform and involves knowledge exchange of Microsoft-related things and technologies.
Hence, having the support of the community in growing easily discoverable quality content and resources to assist influencers/customers/partners in the TechNet Wiki platform is crucial.
Having a one stop place (TechNet Wiki) where everyone can join and instantly contribute their comments, article revisions or interesting new articles developed from their personal experience in their local language would certainly benefit the local community ecosystem!
What do you see as the most popular kind of content in the Wiki?
Personally, I would like to see more impactful content like ‘How-To/Jumpstart articles’, ‘Troubleshooting articles’, ‘FAQs articles’ and ‘Personal experiences articles’ which I think would go well with the community especially for beginners. And if such content are local-language based, it would even be more beneficial to the community.
Lilian, five Fast Facts about yourself?
- I am an active person. I can't sit still for a very long time, otherwise I get really uncomfortable.
I need to move, get around and not be still. I actually prefer standing doing work, rather than sitting down. I’m restless.
- I used to collect a lot of different stuff when I was a kid. I used to collect stamps, stickers, erasers, bottle caps, candles and matchboxes. Now I collect ‘Hello Kitty’ Plush toys and I’m looking forward to adding the ‘Smurfs’ figurines to my next collection.
- I am addicted to sports. I am a sports freak and I play most types of sports. My all-time favorite ball game would be volleyball.
- I am a great fan of Stephen King and Alfred Hitchcock which translates to my love for horrors, thrillers and suspense movies. Basically, anything that creeps me and send shivers down my spine,
count me in.
- Burn Notice is my all-time US favorite TV show. It’s got the wit and attitude and most importantly, I love the quote from the lead actor, “When you're burned, you've got nothing: no cash, no credit, no job history.”
Riwut, who are you, where are you, and what do you do?
I'm an experienced SharePoint Architect with more than 13 years total experience in IT industries; in which the 7 years are mostly spent for SharePoint products and technologies.
Currently, I'm living in Singapore – one of the developed countries in Asia.
I work in corporate and investment banking in Singapore with the headquarter in Paris, France.
I specialize in architecture design, solution development and change management for Microsoft SharePoint solutions; including Business Intelligent, Performance Point, Reporting Service, PowerPivot, Office Web Apps and Project Server.
Riwut, What are your big projects right now?
Currently I am working to create business best practices for Office Web Apps and Project Server 2010.
These 2 products have been released during Office Server 2010 launch, however the adoption are not so impressive. My goal is to collect any business questions and problems to create best practices, so that
more companies will move to Office Web Apps and Project Server 2010 with confidence.
Besides your work on TechNet Wiki, where do you contribute?
I am active contributor in MSDN Forum (SharePoint 2010), the place where I post and share my experience to help other fellows' problems in the forum.
Sometimes, I also submit my code sample to MSDN Code Gallery or Codeplex; and sometimes I create video pod-cast and share it via Youtube. I manage my personal
blog at http://blog.libinuko.com which then tweeted out.
What is TechNet Wiki for? Who is it for?
Problems and knowledge are everywhere and none will ever create perfect documentation which has answers to any problems.
TechNet Wiki is the place where you can document your problems and share the knowledge about it. IT-PRO should use this platform, while Developer can use this platform to make improvement to their solution.
Riwut, what do you do with TechNet Wiki, and how does that fit into the rest of your job?
As I said before, I am using TechNet Wiki to document solutions for business problem.
What is it about TechNet Wiki that interests you?
While the information in TechNet Wiki is a daily life problem and not a lab controlled scenario. Even for very simple things, TechNet Wiki should be the place to reference from.
On what articles have you collaborated with other community members on #TNWiki? What was that experience like?
We have worked together to create Indonesia wiki content to support users in our language. Overall its exciting to see growing numbers Indonesia content in #TNWiki.
On what Wiki articles do you spend most of your time?
I spend most of the time in Technology, Platform, Development and Troubleshooting wiki areas; and specifically for any articles related to SharePoint, Office, SQL Server and ASPNET.
What are your favorite Wiki articles you’ve contributed?
"How to integrate Remote Desktop Client with SharePoint" (http://social.technet.microsoft.com/wiki/contents/articles/10012.sharepoint-2010-mengintegrasikan-remote-desktop-client-dengan-sharepoint-id-id.aspx).
This article describes how to enable .rdp file handling in SharePoint.
Riwut, What are your top 5 favorite Wiki articles?
- FIM FAQ Colection – http://social.technet.microsoft.com/wiki/contents/articles/fim-faq-collection.aspx
- Write a Custom Web Service for SharePoint in Supported Mode – http://social.technet.microsoft.com/wiki/contents/articles/4447.write-a-custom-web-service-for-sharepoint-in-supported-mode-en-us.aspx
- Power Pivot: Data Analysis Expression (DAX) Language – http://social.technet.microsoft.com/wiki/contents/articles/677.aspx
- How to use the SQL Server Data Mining Add-Ins with PowerPivot for Excel – http://social.technet.microsoft.com/wiki/contents/articles/1090.aspx
- SharePoint Product Resources – http://social.technet.microsoft.com/wiki/contents/articles/217.sharepoint-products-resources-en-us.aspx
What are the top 5 Wiki articles or areas that need more attention and development?
- Management – Hyper
- Management – System Center
Who has impressed you in the Wiki community, and why?
I am personally impressed with Ed Price – MSFT, which he had contributed lot articles and still managed to check my article.
What does success look like for TechNet Wiki?
TechNet Wiki success depends on its impacts to IT Pro. We should see growing number of readership and contribution as well. At that point, TechNet Wiki will become the main refereces for all IT Pro working with Microsofts product and technology.
Do you have any comments for product groups about TechNet Wiki?
Personally I would like to ask for a Draft mode feature.
The reason is that most of the time I cannot finish the article in one session writing. Putting a "Working in progress" is not an option for me since it is embarrassing to see only one or two paragraphs online. This mode will exclude draft wiki from main feed, and as soon as draft has been lifted – the wiki should appear as new entries in the main feed.
Interview by: Tiffena Kou
Edited & published by: Peter Geelen