Dell Improves Client Service with Anywhere Access through Office 365

Today’s we hear from Dell on why Microsoft was the best decision for their business in their move to expand, learn about and embrace cloud computing!


“With Office 365, all of the capabilities in Office 2010 are maximized, with applications and services working together and seamlessly connected.”

-- Terry Storey, Senior Global Architect, Dell

Headquartered in Round Rock, Texas, Dell‘s 96,000 employees are committed to making technology work for customers and communities. The company has more than 41,000 Dell Services team members in 90 countries. The services organization packages servers, desktops, laptops, network, storage solutions, and applications together to meet customers’ technology and business requirements.

IT Challenges
Dell wanted to understand how cloud-based services might solve some of its own business challenges. To support customers, Dell Services team members frequently work from customer sites and other locations to design, implement, and support technology solutions. Terry Storey, Senior Global Architect at Dell, says, "If I want to connect to the Dell corporate network,I have to log on to the virtual private network [VPN]. It took time to establish a connection, and we sometimes had challenges with performance due to heavy network traffic.” Also, some employees work at customer sites where ports required for VPN were closed, so they could not access key data and information—and any delays in communication could prevent them from resolving customer issues in a timely manner.

IT Solution and Benefits
In February 2011, Dell began a pilot project of Office 365 with selected solution architects in the United States, United Kingdom, Germany, and France. Solution architects are services team members who work directly with customers to recommend and implement technology solutions. With Office 365, the solution architects were able to access the capabilities of Exchange Online, SharePoint Online, and Lync Online through the Office 2010 client.

Some Office 365 subscription service plans include Office Professional Plus, the latest Office version on the desktop. With Office Professional Plus, customers have more flexibility and predictable licensing costs with the pay-as-you-go, per-user licensing, but they can still take advantage of the full functionality of Office. Storey says, “With Office 365, all of the capabilities in Office 2010 are maximized, with applications and services working together and seamlessly connected.”

Dell believes that its customers can take advantage of Microsoft Office Web Apps and other Office 365 capabilities that help employees work effectively from anywhere. With Office Web Apps, customers can view and do basic editing of documents with high fidelity through a web browser, and Dell employees can use Office Web Apps to complete work on sales proposals and other documents from almost any location.

With Office 365, organizations can reduce the cost and challenges of managing hardware and other infrastructure. Storey says, “Cloud-based services provide cost advantages for many organizations.” Dell believes that customers can rely on hosted infrastructure services such as high availability, backups, larger mailboxes, and disaster recovery at a much lower cost than if they provided the services themselves. Organizations may save thousands or even millions of dollars on purchases and support for IT hardware by moving to Office 365.

Read the full story here.


Comments (9)

  1. Anonymous says:

    @Matt: I am very glad that you are using one of Office 365's capabilities to its fullest. Other customers who wish to use Lync to chat with certain, other companies through Office 365 will want to see this recent post from Microsoft Office 365 MVP, Loryan Strant, "Discover Who Else Uses Lync Online"( It will point you to the free "Who Can Federate Tool" from Microsoft.

  2. Matt says:

    I'm using Office 365 as a replacement for my personal gmail account and because i know quite a few people at companies who use Lync, I was able to federate with them and easily chat with them Office 365 for $6 /mo is a steal!

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