With years of experience working with businesses of all sizes, Microsoft product and account teams know how to sign a deal, deploy a solution successfully and keep the customer satisfied. Given that many of our customers, including Toyota, Vinci PLC, Tyco, Novelis and The City of San Francisco overcame challenges with other productivity solutions through competitive evaluations and then selected the Microsoft cloud, there are rough rides ahead for Google Apps customers.
So, what do Google Apps customers really experience in trying to build business day-to-day? A busy account representative is juggling her workload to make time for a sales opportunity. First, she is rattled by issues managing calendars and syncing Gmail. Later, having endured the frustration of building a presentation without familiar tools or even a spell checker, she is daunted in not being able to open the presentation as she travels to the customer site with limited Wi-Fi access. Face to face with her client, she damages her credibility after using Google Apps again. It introduced formatting changes in printing handouts!