Today we’ve publish two more case studies that highlight how customers have answered the question “Why Microsoft?” Building on our previous post about customers ‘Leaving Google Apps’, both customer interviews both provide continued examples of why Google Apps doesn’t really deliver the nirvana its creators claim.
China Navigation Jumps Ship from Google Apps.
China Navigation is a customer with 300 employees located throughout Asia in the shipping management industry. Email is the hub of their business to communicate with customers and partners throughout the world. Originally, they selected Google Apps but after issues with support and reliability they migrated over to Microsoft Online (BPOS).
“To us, email is a primary service and we viewed outage as somthing quite serious. Microsoft’s financially backed SLA gave us a high level of confidence in addressing our enterprise needs We did not get that same level assurance with Google” Joshua Loh, IT and System Manager, China Navigation
The second case study highlights Intero Real Estate which is located literally a few freeway exits away from the ‘Googleplex’ in California. As a Silicon Valley company with close to 2,000 employees, the firm is a reflection of their clientele; innovative and ‘out of the box’ with their approach to IT. Initially the firm used Google Apps for franchise offices but quickly found that running the entire company on the solution created more problems than it solved. Similar to the findings of other companies I’ve highlighted, Google Apps could be simple to a fault, lacking table stakes type of IT features for Group Management etc.
“It was one thing to migrate a small team of 15 franchise users to Google Apps, but I suspected that it was another thing entirely to move the company’s more than 2,000 users,” says Eric Rees, Director of IT for Intero Real Estate Services.
If you are a customer who has migrated to Google Apps (or a partner who has done this already) and are considering a way to migrate to Microsoft Online, leave a comment and I will get in touch with you.