Leaving Google Apps for Microsoft Online – Two New Examples


Today we’ve publish two more case studies that highlight how customers have answered the question “Why Microsoft?” Building on our previous post about customers ‘Leaving Google Apps’, both customer interviews both provide continued examples of why Google Apps doesn’t really deliver the nirvana its creators claim.

China Navigation Jumps Ship from Google Apps.

China Navigation is a customer with 300 employees located throughout Asia in the shipping management industry. Email is the hub of their business to communicate with customers and partners throughout the world. Originally, they selected Google Apps but after issues with support and reliability they migrated over to Microsoft Online (BPOS).

“To us, email is a primary service and we viewed outage as somthing quite serious. Microsoft’s financially backed SLA gave us a high level of confidence in addressing our enterprise needs  We did not get that same level assurance with Google” Joshua Loh, IT and System Manager, China Navigation 

Intero Real Estate Vacates Google Apps.

The second case study highlights Intero Real Estate which is located literally a few freeway exits away from the ‘Googleplex’ in California. As a Silicon Valley company with close to 2,000 employees, the firm is a reflection of their clientele; innovative and ‘out of the box’ with their approach to IT. Initially the firm used Google Apps for franchise offices but quickly found that running the entire company on the solution created more problems than it solved. Similar to the findings of other companies I’ve highlighted, Google Apps could be simple to a fault, lacking table stakes type of IT features for Group Management etc.

“It was one thing to migrate a small team of 15 franchise users to Google Apps, but I suspected that it was another thing entirely to move the company’s more than 2,000 users,” says Eric Rees, Director of IT for Intero Real Estate Services.

If you are a customer who has migrated to Google Apps (or a partner who has done this already) and are considering a way to migrate to Microsoft Online, leave a comment and I will get in touch with you.

Comments (67)

  1. Anonymous says:

    @mark – The Google Apps Dashboard is my source.
    http://www.google.com/appsstatus  click back, week over week and count.  I have not included Postini either.    No desperation at all.  Just writing a side of the story.

  2. Anonymous says:

    @Ryan, – Please see this page for more customers.  

    sharepoint.microsoft.com/…/microsoft-over-google.aspx

    I don’t get the ‘self calculated’ part. I am using Google’s own service to show mintues?  

    I am happy to correct something that is factually inaccurate.

  3. Anonymous says:

    @Mike C.  Since you appear to know so much about Google and quote the same as a Google Spokesperson in ZDNet..hmmm…. anywho.  …

    Google has never (show me if wrong) ever showed anything on their dashboard but 'significant subset of users' for downtime. This includes widespread outages.  

    This isnt about the uptime is it?  This is about who is backing their service like a real partner or not.  So, you've ignored my points so we're even.  

    Don't count? Huh.  So customer sending money TO Google, no longer sending Google money doesnt count? Give me your criteria to slay the dragon for you and I will happilfy research.  So does Genentech with less than 50% using Google or City of DC not using Gmail count for them? ?  AHA!!!!!  (yes, I am poking fun at you, but your passion is good)  And when they do go google they still use MICrosoft Office or Active Directory or Exchange ActiveSync licensed from us. So your point is what?

  4. Anonymous says:

    @Louis  This blog and the efforts related to http://www.whymicrosoft.com/google are a way to check their facts.  First, I fully respect Google.  This isn't a focus on them.  It's a way to clarify the misperceptions that Google is promoting about Microsoft.

    Google is actively attacking Microsoft Exchange, Office and SharePoint through an ad campaign.  They went to the extent of reaching out to all tech press the day we launched Office 2010, SharePoint 2010 to declare no one should buy our products.  They are stretching truth in many areas in attempt to reframe the discussions away from their weaknesses.  Did you read my post on their calculator? It speaks volumes about just how they are fast/loose when approaching businesses.  blogs.technet.com/…/lies-damned-lies-and-the-gone-google-calculator.aspx

    WRT to copy cat features, you'd need to be more specific.  Are you saying the same thing when they announce features we've had for over 10yrs that they are copying or catching up?  This is exactly the double standard that is out there.  

    We are proud of the products we build.  I believe we still are the gold standard for productivity and customers are voting with their feet.  Google knows this so they attack outright.  Choice is a good thing when customers go to Google and then realize how much better the microsoft solutons are and therefore they come back.  It's also why customers who are Notes are leaving to come to Microsoft. We are building great products and there is something to be said for that.

  5. Anonymous says:

    @Steven  – Very good additional data point.  Thanks for reading.  Get's me thinking about doing some Azure:App Engine comparisons, thanks.

  6. Anonymous says:

    @jeco  There is a variety of examples and detailed information on http://www.whymicrosoft.com/google  The instability is not a Ajax issue, it's due to the nature of their service and likely latency you may be experiencing.  

  7. Anonymous says:

    @Mike Vinci owner of Taylor Woodrow, moved 3k off.  

    my data for Google is their own apps dashboard  http://www.google.com/appsstatus  if go back over the 60day window across the Apps services, there is not 4 or 3 nines.  3 nines equal 45min
    of downtime in a month  Calendar was down for 80 mins on 6/9 and 53mni on 4/28 alone.  

    If you count all the incident times on their dashboard and come up with different figures, happy to correct myself.

  8. Anonymous says:

    @Giulian  Thanks for the comment and reading the blog.  You may be interested in my comment response to Louis. yes, i do work for Microsoft which hopefully is clear in my Bio and the fact I am blogging on TechNet.  

    My bias is for customers who are all weighing in that Google's solutions arent working for them.

  9. Mark says:

    Bpos has had over 20 critical outages already this year. Even with the financially backed sla, that's just too unreliable a platform. So no, I will not be moving my org anytime soon.

  10. justin says:

    It sounds like with 15 users, intero was hardly "on" google apps. Not quite sure that qualifies as a switch story.

  11. alan says:

    My DOS with Google is financially backed??

  12. alan says:

    My SLA with Google is financially backed??

  13. Andrew says:

    As always, I truly appreciate you reading the blog and leaving comments.  By the very nature of the content there will always be differences in how we view the details etc.  

    @Mark – Google has had more than 450min of downtime in the last 60days, so your SLA may be worth keeping around.  

    @Justin – We have company's ranging from 3, 30, 300, 3000+ that have left, so let me know what customer size you'll consider 'real' and I will highlight it.

    @Alan – Google's SLA is service credits based, not financially backed.  They tack on extra days to the end of your contract. They argue this has a financial 'value' but its not the same of money back.  I wrote a post about the differences in SLA's (With an easy to read chart) including Google's 'free 10min rule' that Mark may not even be aware of.  blogs.technet.com/…/the-importance-of-sla-s.aspx

  14. Mark says:

    @Andrew I run my business on Google Apps and trust me I have not seen 450 minutes of downtime – ever. I don't know where you get your numbers, but the last thing I would attack Google on is reliability. Check your own BPOS service feed. It seems like every other week you experience an outage. This blog reeks of desperation… the end of an era I guess.

  15. tom says:

    And just where is Microsoft's BPOS service feed/ downtime dashboard?? and what are the comparable figures??

    MS has such a history of poor buiness practices such as wiping out mailboxes entirely if a domain is not renewed,, It would be hard to ever recomend them for anyone.

    My experiance with MS live Mail in terms of reliability speed and spam (the three things I cared most about) was pretty poor. The ad's were way more obnoxious that Google's..

  16. Mike Compton says:

    Clearly a Microsoft attack piece.  FUD at its finest.  As a Google Apps user for the last two years, we independently monitor our Google Apps for uptime using Pingdom.  We have seen 4-nines consistently for the last 3 quarters — not sure where you’re getting
    your data.  On the other hand, the BPOS service notifications show a tremendous amount of planned and unplanned downtime.  rss.microsoftonline.com  Get your facts straight.

    Also, the title seems to indicate that entire organizations moved from Google Apps to BPOS.  In reality, aren’t you talking about a franchise location?  Way to exaggerate the truth, Redmond.

    In your comments, Andrew, you spoke of a range of companies moving back to BPOS.  Can you share the name of a 3000+ seater that moved back to BPOS?  At retail price…

  17. Ryan Nichols says:

    3,000 companies sign up every day for Google Apps, probably half from Exchange.  I'm not convinced by 2 companies switching to BPOS…. OR by bogus, self-calculated "minutes of downtime" statistics that any Google Apps customer will tell you aren't reality.

  18. Mike Compton says:

    The majority of outages on the Apps dashboard only affect a small subset of users, so you're math is nonsense- Google publicly states they've exceeded 99.9% reliability. What is BPOS reliability in 2010?

    I note you've ignored my point about your case study- how many employees at Intero we're actually using Apps regularly and switched over to BPOS?  you make it sound like it's 2,000- were any?

    According to your own case study, it was only 1,400 users and only because they were acquired by a larger MSFT shop, so that doesn't really count.  also, it was not to BPOS.  so i ask again- can you point us to a customer w/ 3K employees that has switched from Apps to BPOS-S (ie cloud). I know Google has dozens of that size and bigger who've switched from Exchange.

  19. Mike Gustavson says:

    Interesting conversation… although all I see here are pretty blatant attacks at Andrew, when he's presenting clearly available information that's pretty easy to decipher.

    I know we've had lots of customers move to BPOS (admittedly generally from on-premise rather than from another cloud solution) and very few using G Apps. BPOS certainly has it's problems, and no question there has been frustrating downtime – but it's pretty hard to submit that either of those is more/worse than Google – especially when the data contradicts that. Anecdotal evidence like "bogus, self-calculated "minutes of downtime" statistics that any Google Apps customer will tell you aren't reality." don't do much other than suggest posturing.

    Anyway, looking forward to seeing the changes I've heard announced for BPOS, including better control panel integration for BES (would be great to not have to submit tickets for everything). At the moment, I can clearly see the value proposition, and I love this quote from BPOS customer Rexel:

    "Frankly, the Google value proposition is cost based, and once you take that away, what’s left?"

    – Olivier Baldassari, Chief Information Officer, Rexel

  20. Steven says:

    @Andrewk Good summation.     As a user of both Google and BPOS I can say that your assessment is fairly balanced.   One thing that I would like to add and is an oversight that I have seen numerous times, is a failure to include information about Google Apps Engine.  There is a separate dashboard for Engine  code.google.com/…/appengine

    When comparing the entire package of BPOS/Azure with Apps/Apps Engine, the SLA and downtime metrics look to be even more skewed in favor of Microsoft.    In fact, there is no SLA for Engine.  

  21. tom says:

    Am I reading this right…China Navigation haven't even implemented BPOS yet!?!

    "Loh estimates that it will take the IT team about two to three days to set up the server and complete the technical settings, such as the transfer of domain names. Once that is done, he expects the actual rollout to the company’s 300 users to be completed within a day."

    http://www.microsoft.com/…/Case_Study_Detail.aspx

    A case study about a customer that hasn't even deployed your software yet? This reeks of desperation!

  22. Frank Muto says:

    Postini has its own SLA and is not included in the Google Apps SLA. When looking at the incidents, not all affected the Premier Edition. For example on 6-9-2010, the Calendar problem did no effect the Premier accounts.

    As an authorized Reseller for both Postini and Google Apps Premier, none of our clients have experienced the same outages, even our own Premier account (since July 2007) has yet to be affected by any major outages. I am not discounting that there was service downtime for some; nonetheless, it is part of the life cycle of this industry.

    The value of Google Apps in my opinion out weighs the unavoidable incidents that are going to happen, with a business running on the Internet. No matter what a company has for an SLA, financially or service credit based, we all can agree things are going to happen. Moreover, if a company truly has to have 100% business continuity, then they need at least one or more secondary options to keep business running.

  23. Ravi says:

    Google apps are not as Google as they claim.

  24. jeco says:

    I'm still using google app for my works. I'm not quite sure if there is a big fault in it. for now I admire, sometimes it's still unstable, may be it's caused of using ajax. Can you highlight all the major issues?

  25. Louis says:

    I do not understand why Microsoft focus so much on Google? Is there no other company out there? E.g. the new Outlook 2010 feature list. Sounds like a Gmail copy cat as a client app. It normally worked out for Microsoft to be a late follower and the get ride of competition by have more cash and/or a bigger sales + marketing force. I doubt this still works in the internet age, where the customer has choice and can not only buy from two companies = Microsoft or IBM(Lotus).

  26. daniel de o rosa says:

    for brasil estar esperando mais noticia concretas

  27. Giulian says:

    I think that you got  a position and it is really clear, you are working in favor of Microsoft, you are attacking Google. What's the reason?  Do you work for them? Do you get paid for them?. Your criticism doesn't look like a neutral or balanced review. I don't know so much about the theme but really you look partialised. You got a lot of bias against Google

  28. Saw says:

    @Giulian

    Did you mention the same things when Google attack Microsoft?

    They both doing the same thing, just that Google attack based on BS, Microsoft fight back based on facts. And why Microsoft that biased but Google? Why Microsoft that evil but Google?

    Double standard??

  29. pydel says:

    I would like to understand how people can run their business on Google Apps. What is the meaning of such a statement?

    Do you mean GMail? I spend a lot of time in my email with several emails opened, doing copy/paste all the time from different sources, attaching document or other emails. It is really complicated and time consuming to do so with a webmail.

    Do you mean GDocs? How do you handle document round tripping losses? Offline? no VBA support…

    To me Office brings autonomy to end-users, Google might be able to bring some of that too but not as a replacement to Office but more as a connected service bringing shared storage and simple email. I believe the best synergy is in between products and services that were designed to work together: Office & BPOS rather than Office & Google Apps or Google Apps on its own.

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    some information for what i was looking.

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