Simplification comes to Office 365 activation


We’ve blogged frequently about simplification initiatives in volume licensing such as our new Online Services Terms, and the Microsoft Products and Services Agreement.   Here’s the latest in our ongoing commitment to simplify how customers acquire, manage and use our products. 

As of November 17, it is easier to activate Office 365 subscriptions purchased via Open License, Open Value, and Open Value Subscription programs.  In response to customer and partner feedback, we’ve addressed two issues around activation:

  • We removed the copy-paste step.  Previously all Office 365 customers had to copy and paste Online Service Activation keys from the Volume Licensing Service Center (VLSC) to the Office 365 portal.

  • We eliminated the need for multiple log-ins.  Customers who have not purchased other products in the same order will not need to use the VLSC nor log in with a Microsoft account.

Together these changes halve the number of steps needed to begin using Office 365.  The screenshot below shows the new keyless activation portal.


Customers purchasing both new and renewal subscriptions of Office 365 will benefit from the new experience, as will any customers who have purchased subscriptions but not yet redeemed them.  A consolidated view of a customer’s licensing position is also still available in VLSC for organizations that have purchased other Microsoft products.

For step-by-step guides on the new activation process, see the Training and Resources page or FAQ.

Comments (16)

  1. dora says:

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  2. My company has an office 365 subscription thru an EA with microsoft. Normally I reserve new licenses in the volume license service center and they are provisioned a short time later in my office 365 environment for me to provision. This is no longer working.
    I opened a service ticket with the microsoft volume license service center support team and was on the phone for over 4 hours. This included mulitple support individuals within both the Office 365 support team and the volume license service center support
    team. The word support is almost a joke with microsoft. they continue to pass the buck between different groups within microsoft. One blaming the other for the problem. The end result is that although i am able to reserve licenses over 500 right now, none
    of them get provisioned in office 365. My experience with microsoft support thus far has been anything but positive. If they say they are making it easier for the end user/license admin/office 365 admin to get work done they are sadly mistaken and you have
    no way of getting to someone that will actually resolve your problem. You are just stuck.

  3. aseef says:

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  4. aswwd says:

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  7. Robert says:

    This vague online licensing system is just SO *##* CONFUSING.
    Been trying to just get a key for a product I purchased for 2 days now.
    Everything just crashes or just "cannot retrieve"/"We were unable to complete your request at this time"
    or orange triangles…… but no key.
    Other SW companies email you a KEY and you enter it and it works within 1/2 hour !

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