Click-to-Chat Now on

Starting this month, customers in the United States and Canada have the option to contact a Microsoft Volume Licensing specialist through an online chat function. The service is available weekdays from 5:00 a.m. to 5:00 p.m. Pacific Time and enables customers to engage in real-time with our representatives in a convenient format.

To use the chat, find either a “Contact Us” or “Connect with Us” button on the page (figure 1); clicking this button will take you to the Contact page where you can click on the Questions icon (figure 2).  A dialogue box pops up (figure 3), simply enter your name, email address and a short description of your inquiry and submit via the “Start Chat” button to begin.  If you don't see the button, this means that agents are not available.

Figure 1

Figure 2

Figure 3


The new “click-to-chat” function is the newest of a variety of ways customers can access the resources they need to answer all their Microsoft licensing questions. Some additional support features customers may find useful, include:

  • For added convenience, Microsoft Volume Licensing provides a service for customers to locate authorized resellers in their area through Microsoft
  • To get a quick quote, visit the Microsoft License Advisor.
  • Have a question about Software Assurance? Visit our problem resolution support page.
  • For customers outside of the United States and Canada, the Volume Licensing teams maintain dozens of websites for many languages and countries. Locate the Volume Licensing website for your country/region.
  • The Volume Licensing Service Center also has its own support center for customers located across the globe. Find the support center for your region via the VLSC contact us page.

Of course, feel free to leave comments and questions on this blog or through our Twitter handle @Msft_VL. We are here to help you!

Comments (41)

  1. Roselinah says:

    Is this service extends to other countries?

  2. Boopathy says:

    Hi i need to get Details on Hyper-V Licensing

  3. USAdmin says:

    This service seems to no longer be available. I am simply looking to buy additional licenses, however, i can not figure out how many licenses I already have using this site. There are too many abbreviated words and terms that i am not familiar with. Learning the VLSC site is like learning yet another microsoft proprietary language or format.

  4. MARIE says:

    Hello. You can try Watcheezy, the live chat solution that integrates a behavioral targeting tool. Watcheezy uses the WebRTC Technology. No sign up, no plugin to install. 30 days free trial.

  5. Tim McDermott says:

    I need to chat with a tech

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    about my hotmail login

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    Excellent way of telling, and fastidious post to obtain information concerning my presentation topic.

  8. Hemant says:

    .mht file is not open an IE8 or above version.

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    When lumia 735 lunch in india

  10. Daniel says:

    how can i check available licenses that already installed server has?

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  12. Juan B De La Cruz says:

    I can’t sign in into my laptop. when I put the passworld of my microsoft account said is incorrect. But when I sign in into my mobil or ipad I go in in micro acc.. The problens

  13. Packers and Movers India says:

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  15. INSTAGRAM says:

    Informative Blog!
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  16. Jacob says:

    Hi Every one, Running a windows server backup from more than 18 hours and then it fails because of next day its starting again getting failed. which is a VM and storing to a External Drive of a Physical Server.

  17. Jon says:

    I don’t see the chat option anymore, I checked multiple times and on multiple days; so does it mean this chat option is no longer available?

  18. Ahsan says:

    how can i install windows server-2012

  19. xiaojun says:

    20150922 junda


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    Hello, I have one questions. I have create one table Employee and take EID ,ENAME ,SALARY attribute ,i have insert data or record in that table . i have insert salary column values null in all record , so can i sorting the records using salary column?
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