KB: Mouse may become unresponsive after you launch an App-V application


KBWhen you launch a process that is virtualized through Microsoft Application Virtualization version 4.5, version 4.6, or version 5.0 (App-V 4.5, App-V 4.6 or App-V 5.0) on a touchscreen-enabled device, the mouse pointer may become unresponsive. If you exit either the App-V application process or the wisptis.exe process, you’ll find that the mouse starts to work again.

Note that this also affects RDS/terminal servers if the Desktop Experience is enabled (that is, if the default server setting is not enabled).

This occurs because in some cases, App-V creates a second instance of the wisptis.exe process as part of the application launch. This may create a conflict between the wisptis.exe process that's already running (because the system is touchscreen) and the new wisptis.exe process that was triggered by the application launch. By exiting either the App-V application process or the wisptis.exe process, this conflict is removed.

For complete details as well as a couple different options for a resolution, please see the following:

KB2987845 - Mouse may become unresponsive after you launch an App-V application (https://support.microsoft.com/en-us/kb/2987845)

J.C. Hornbeck | Solution Asset PM | Microsoft GBS Management and Security Division

Get the latest System Center news on Facebook and Twitter:

clip_image001 clip_image002

Main System Center blog: http://blogs.technet.com/b/systemcenter/

Configuration Manager Support Team blog: http://blogs.technet.com/configurationmgr/
Data Protection Manager Team blog: http://blogs.technet.com/dpm/
Orchestrator Team blog: http://blogs.technet.com/b/orchestrator/
Operations Manager Team blog: http://blogs.technet.com/momteam/
Service Manager Team blog: http://blogs.technet.com/b/servicemanager
Virtual Machine Manager Team blog: http://blogs.technet.com/scvmm

Microsoft Intune: http://blogs.technet.com/b/microsoftintune/
WSUS Support Team blog: http://blogs.technet.com/sus/
RMS blog: http://blogs.technet.com/b/rms/
App-V Team blog: http://blogs.technet.com/appv/
MED-V Team blog: http://blogs.technet.com/medv/
Server App-V Team blog: http://blogs.technet.com/b/serverappv

Forefront Endpoint Protection blog: http://blogs.technet.com/b/clientsecurity/
Forefront Identity Manager blog: http://blogs.msdn.com/b/ms-identity-support/
Forefront TMG blog: http://blogs.technet.com/b/isablog/
Forefront UAG blog: http://blogs.technet.com/b/edgeaccessblog/
Application Proxy blog: http://blogs.technet.com/b/applicationproxyblog/
The Surface Team blog: http://blogs.technet.com/b/surface/

ConfigMgr 2012 R2


Comments (0)

Skip to main content