Six Keys to Succeeding in the Changing Role of Enterprise CIO (Trends and Insights)

Recently, we surveyed a group of Microsoft Enterprise Architects to collect their observations about what differentiates successful CIOs from those that don’t do so well, based on experiences working with and observing CIOs in many different industries. Thanks to the following people for providing information and feedback for this article: Peter Deane, Larry Hanthorn, Johan…


How the Internet of Things Creates New Operational Insight (Trends and Insights)

The “Internet of Things” is made up of connected sensors and devices for just about any type of equipment, from phones to household items to heavy machinery. The Internet of Things makes it possible to monitor equipment in real time, as well as use predictive analytics to identify potential disruptions and malfunctions before they occur….


Customer Insight–The New Age of the Customer (Trends and Insights)

Customer insight is a prime objective for many business scenarios using Big Data. Such scenarios also provide examples of how organizations may have to change in order to reap the benefits of the “new world of data.” Over the past several years, customer behavior, communication channels and buying mechanisms have irrevocably changed. As a result,…


Enabling Big Insight with Big Data (Trends and Insights)

Big Data is at the forefront of the minds of many business leaders, in different domains and industries. In addition, with the widespread hype about Big Data in the media, many businesses have begun looking to spearhead technology initiatives with Big Data features. When considering such initiatives, it’s important to keep in mind that Big…


Moving Services out of IT–Sharing Responsibility (Trends and Insights)

Enterprises are increasingly moving services out of the realm of IT, and business units now obtain many services for themselves from providers other than their IT organizations. During and after the process of moving services out of IT, IT and business units may have overlapping responsibilities, and will benefit from establishing formal roles, liaisons, and…


What Happens When You Move Services out of IT? (Trends and Insights)

Microsoft Enterprise Architects have observed many businesses moving services out of the realm of IT. In addition to this trend, business units are increasingly obtaining services for themselves from providers other than their IT organizations. This article explores the consequences of moving services out of the IT organization. What challenges have these organizations faced? What…


Business Benefits and Impacts of Using the Cloud (Trends and Insights)

This article explores common objectives many companies have when using cloud technology, as well as the impacts they may need to consider. When companies use the cloud to reach customers and support employees, many business areas may be impacted, and IT organizations need to adapt to changing IT functions. The following contributors provided input for…


Evergreen IT–Getting the Most Value (Trends and Insights)

Evergreen IT refers to running services comprised of components that are always up to date. Evergreen IT encompasses not only the services at the user level, but all of the underlying infrastructure, whether onsite or outsourced. Many organizations believe that evergreen IT holds promise for reducing the resources and energy they need to expend on…


Correcting the Course of a Failing Initiative (Delivery Documentary)

Delivery Documentaries are a behind the scenes look at how our Enterprise Architects (EAs) in the field perform Value Realization activities for customers. The documentaries are raw and real, and the purpose is to share what actually happens on the ground. They are always a learning opportunity, and we hope that over time we can…


Seeing the “Business” in “Business Transformation” (Delivery Documentary)

Delivery Documentaries are a behind the scenes look at how our Enterprise Architects (EAs) in the field perform Value Realization activities for customers. The documentaries are raw and real, and the purpose is to share what actually happens on the ground. They are always a learning opportunity, and we hope that over time we can…